Zoom Communications, Inc. provides communications and collaboration software centered on an AI-first work platform for human connection. Its portfolio spans employee collaboration, cloud telephony, meeting spaces, customer experience, webinars, sales intelligence, employee experience, and developer tools that help organizations move from conversations to execution.
The company brings much of this together through Zoom Workplace, which connects meetings, chat, phone, docs, whiteboard, and workplace technologies in a single environment with AI woven throughout. Zoom Communications, Inc. also extends into customer-facing and revenue workflows with Zoom Contact Center, Zoom Virtual Agent, Zoom Webinars & Events, and Zoom Revenue Accelerator, while giving developers embeddable real-time video capabilities through Zoom Video SDK.
Offerings, Capabilities, and Integrations
Zoom Communications, Inc. emphasizes a connected experience across real-time communication, asynchronous collaboration, and follow-through. Its platform supports meetings, calling, messaging, visual collaboration, document creation, room and workspace experiences, customer engagement, and AI-assisted work, with capabilities designed to reduce app switching and keep context moving across workflows.
The company supports extensibility through APIs, SDKs, marketplace apps, and prebuilt integrations. Its products connect with major productivity and business systems across Microsoft and Google environments, and several offerings support integrations with tools such as Salesforce, ServiceNow, Jira, Slack, Google Drive, and OneDrive. Zoom Rooms is also designed to work with certified third-party hardware, giving customers flexibility in how they equip physical spaces.
Products and Services
- Zoom Workplace: AI-first collaboration platform that brings together meetings, chat, phone, docs, whiteboard, and workplace tools in a unified user experience.
- Zoom Meetings: Video meeting software for virtual and hybrid collaboration with screen sharing, audio, captions, and in-meeting productivity features.
- Zoom Phone: Cloud phone system for business calling that supports voice, SMS, fax, call handling, and AI-assisted phone workflows.
- Zoom Rooms: Software for conference rooms and hybrid meeting spaces with one-touch join, centralized room management, and hardware partner compatibility.
- Zoom Contact Center: Omnichannel cloud contact center for customer interactions across channels including voice, video, email, chat, SMS, and social media.
- Zoom Virtual Agent: AI-powered virtual agent for self-service support, AI receptionist use cases, and automated issue resolution across voice and digital channels.
- Zoom Webinars & Events: Webinar and event platform for virtual and hybrid programs with branding, production tools, audience engagement features, and analytics.
- Zoom Revenue Accelerator: Conversation intelligence and revenue platform that captures insights from customer interactions to support coaching, forecasting, and sales execution.
- ZoomMate: Agentic AI teammate and work surface that searches connected systems, automates follow-up work, and creates deliverables from meeting and business context.
- Zoom Video SDK: Developer offering for building customizable video-based applications using Zoom-powered video, audio, chat, screen sharing, APIs, and webhooks.
- Zoom AI Companion: Embedded AI assistant that helps users summarize conversations, draft content, search across work context, and complete tasks across Zoom experiences.
- Zoom Whiteboard: Digital whiteboarding product for brainstorming, diagramming, planning, and ongoing visual collaboration in and outside meetings.
- Zoom Docs: Collaborative document product that turns meeting discussions and prompts into shareable docs, wikis, tables, and forms.
- Workvivo: Employee experience platform for internal communications, recognition, community building, and employee engagement.
Target Customers
Zoom Communications, Inc. serves organizations ranging from small businesses to large enterprises that want to consolidate communications, collaboration, and hybrid-work tools. Its workplace, meetings, phone, and room offerings are aimed at distributed, office-based, and hybrid teams, while its CX, webinar, and revenue products target customer support, marketing, and sales organizations.
The company also addresses industry-specific needs in sectors such as education, healthcare, government, and retail through tailored solution packaging and specialized offerings. Beyond business end users, Zoom Communications, Inc. serves developers and product teams that want to embed real-time video and related collaboration capabilities into their own applications through Zoom Video SDK.
Cloud Integrations and Marketplace
- AWS Marketplace: Zoom Communications, Inc. offers marketplace availability for Zoom Workplace and selected business services through AWS Marketplace, providing a consolidated procurement path for products that include core collaboration and customer experience offerings.
- Azure Marketplace: Zoom Communications, Inc. maintains a Microsoft cloud marketplace presence associated with Azure and Microsoft Entra ID, supporting enterprise single sign-on and automated user provisioning for Zoom deployments.
Key People
- Eric S. Yuan: Founder & Chief Executive Officer
- Velchamy Sankarlingam: President of Product and Engineering
- Michelle Chang: Chief Financial Officer
- Xuedong Huang: Chief Technology Officer
- Russell Dicker: Chief Product Officer
- Graeme Geddes: Chief Sales and Growth Officer
- Abhisht Arora: Chief Strategy Officer
- Kimberly Storin: Chief Marketing Officer
- Cheree McAlpine: Chief Legal Officer
- Todd Reeves: Chief People Officer
- Awinash Sinha: Chief Digital & Information Officer
Key Facts
- Headquarters: San Jose, California
- Employees: 7,438
- Annual Revenue: $4.87B
- Parent Company: None
- Subsidiaries: More than 25 subsidiaries, including Zoom Voice Communications, Inc., Keybase LLC, Solvvy LLC, Workvivo Ltd., Brighthire Inc., and Bonsai Technologies Inc.
- Publicly Listed: NASDAQ: ZM
Analyst Recognitions
- Gartner: Leader in Gartner Magic Quadrant for Unified Communications as a Service, 2025. Customers’ Choice in Gartner Peer Insights Voice of the Customer for Unified Communications as a Service, 2025.
- Forrester: Leader in The Forrester Wave: Unified-Communications-As-A-Service Platforms, Q3 2025.
- IDC: Leader in IDC MarketScape: European Contact Center-as-a-Service 2025 Vendor Assessment.
