UKG

UKG’s mission is centered on the principle that its purpose is people. The company aims to inspire organizations to become great places to work through its human capital management (HCM) technology. UKG’s goal is to foster cultures of trust and belonging, believing that business success is a direct result of investing in employees. This is encapsulated in its “Life-work Technology” approach, which is designed to help organizations anticipate and adapt to the needs of their employees.

UKG is recognized as a leading global provider of HCM, payroll, and workforce management solutions. The company has built a reputation for its people-centric culture, which is also reflected in its products and services. UKG is known for its award-winning solutions that assist tens of thousands of organizations across various industries in improving HR effectiveness and driving better business outcomes. The company’s market reputation is further solidified by its consistent ranking as a leader by major analyst and peer review sites.

Offerings, Capabilities, and Integrations

UKG provides comprehensive human capital management (HCM) and workforce management solutions. Its offerings are designed to manage the entire employee lifecycle, from recruitment and onboarding to payroll, timekeeping, and talent management. UKG’s solutions are built on a cloud-based platform that leverages artificial intelligence and machine learning to provide data-driven insights, automate tasks, and enhance the employee experience. This technological approach allows UKG to help organizations improve efficiency, ensure compliance, and make more informed business decisions.

A key competitive advantage for UKG is its ability to serve a wide range of company sizes and industries with tailored solutions. The company offers distinct product suites for small to mid-sized businesses and large enterprises, ensuring scalability. Furthermore, UKG provides industry-specific functionalities for sectors such as healthcare, manufacturing, retail, and the public sector. UKG’s reputation is also bolstered by its extensive partner ecosystem, the UKG Marketplace, which allows for seamless integrations with a wide variety of third-party applications and services, enabling customers to create a customized and cohesive technology stack.

Products and Services

UKG’s product portfolio is centered around its core HCM and workforce management suites, complemented by specialized solutions.

• UKG Pro: This is UKG’s flagship, comprehensive HCM suite designed for midsize to large enterprise companies. It unifies HR, payroll, talent, and workforce management functionalities into a single platform. UKG Pro aims to create a connected global workforce experience and is often highlighted for its robust features in payroll, talent acquisition, and people analytics.
• UKG Ready: Tailored for small and mid-sized businesses (SMBs), UKG Ready is an all-in-one HR solution that simplifies HR, payroll, talent, and time management. It is designed for leaner HR teams to manage the entire employee lifecycle efficiently.
• UKG Dimensions: A workforce management solution for large, complex organizations, particularly those with significant frontline worker populations. It offers advanced scheduling, time and attendance, and data analytics to optimize productivity and engagement. After a rebranding, this product is now part of the UKG Pro suite, often referred to as UKG Pro Workforce Management.
• UKG One View: A solution designed to simplify and optimize multi-country payroll for global organizations. It provides a unified view of payroll data across different countries, ensuring accuracy and compliance.
• UKG Talk: An employee communication and engagement platform that facilitates connection and collaboration among team members, particularly for frontline workers.
• UKG Bryte: An AI-powered assistant integrated into UKG solutions. UKG Bryte provides insights and guidance to employees, managers, and HR leaders to improve workplace experiences and decision-making.
• UKG Marketplace: An extensive ecosystem of technology and service partners that offer pre-built integrations with UKG solutions. This allows customers to extend the functionality of their UKG platform with specialized applications for benefits, analytics, and more.

Target Customers

UKG serves a broad and diverse customer base, ranging from small and mid-sized businesses (SMBs) to large, global enterprises. The company has solutions specifically designed for different market segments, with UKG Ready catering to SMBs and UKG Pro and UKG Pro Workforce Management targeting larger, more complex organizations. UKG has a significant presence across numerous industries, including healthcare, manufacturing, retail, hospitality, public sector, logistics, and financial services. The company supports a large number of Fortune 500 and Fortune 1000 companies within these sectors.

Target customers benefit from UKG’s solutions by streamlining their HR and workforce management processes, which leads to increased efficiency and reduced administrative burden. For organizations with frontline workers, such as those in healthcare and manufacturing, UKG’s workforce management tools help to optimize scheduling, manage labor costs, and improve productivity. Companies with global operations benefit from UKG One View’s ability to manage complex international payroll. By leveraging AI and analytics, UKG’s platforms provide businesses with valuable insights to make strategic decisions about their workforce, improve employee engagement, and maintain compliance with labor regulations.

Cloud Integrations and Marketplaces

UKG provides cloud integrations for its products through its own marketplace and has a presence on the Google Cloud and Microsoft Azure marketplaces.

• UKG Marketplace

  UKG operates the UKG Marketplace, which is an extensive network of technology and services partners. This marketplace offers integrations and applications that extend the functionality of UKG’s Human Capital Management (HCM) and workforce management solutions.

• Google Cloud Marketplace

  UKG suites and solutions are available on the Google Cloud Marketplace. This allows new and existing customers to allocate part of their committed Google Cloud spending to purchase UKG products. UKG’s HCM suites run on Google Cloud’s infrastructure. Additionally, UKG Ready is available on the Google Workspace Marketplace. UKG also has a partnership with Google Cloud to incorporate generative AI capabilities into its HCM suites.

• Microsoft Azure Marketplace

  UKG has a presence on the Microsoft Azure Marketplace with a listing for UKG Pro. A bi-directional integration for Microsoft Entra ID (formerly Azure Active Directory) is also available, which enables single sign-on and the synchronization of user data between UKG Pro and Microsoft’s identity service.

• Amazon Web Services (AWS)

  While some UKG company operations utilize AWS, UKG products are not listed on the AWS Marketplace.

Key People

• Executive Chair, Board of Directors: Aron Ain
• Chief Executive Officer: Jennifer Morgan.
• President, Chief Financial Officer: Arlen Shenkman.
• President, GTM (go-to-market): Rachel Barger.
• Chief People Officer: Beth Conway.
• Chief Customer Experience Officer: Bob DelPonte.
• Chief Technology Officer: Jim Joudrey.
• Chief Security Officer: Mustapha Kebbeh.
• Chief Legal Officer: Liz McCarron.
• Chief Product Officer: Suresh Vittal.
• CEO | Great Place To Work: Michael C. Bush.

Key Facts

• Headquarters Location: Lowell, Massachusetts, and Weston, Florida.
• Number of Employees: 15,000.
• Annual Revenue: $4.3 billion.
• Parent Company: Hellman & Friedman.
• Subsidiary Companies: EverythingBenefits, Great Place to Work, Ascentis Corporation, SpotCues, Interboro Systems Corporation, Quorbit, and Immedis.
• Publicly Listed: No.

Analyst Recognition

UKG is recognized by several leading analyst groups for its solutions in the Human Capital Management (HCM) and workforce management sectors.

• Gartner positions UKG as a Leader in the Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises.
• Forrester names UKG as a Leader in The Forrester Wave™: Human Capital Management Solutions.
• IDC has identified UKG as a market leader in the worldwide HCM applications market based on revenue.
• Everest Group recognizes UKG as a Leader in its People Analytics Platforms PEAK Matrix® Assessment.