UKG delivers an AI-powered workforce operating platform that brings HR, payroll, workforce management, and workforce intelligence into one environment. Its portfolio is built to help organizations understand what is happening across the employee lifecycle, respond to workforce signals in real time, and connect people decisions more directly to business outcomes.
UKG serves employers ranging from growing businesses to large, global organizations with both frontline and corporate workforces. Across its suites, UKG emphasizes people-first AI, operational visibility, and the ability to turn workforce data into better decisions about hiring, scheduling, pay, compliance, engagement, and HR service delivery.
Offerings, Capabilities, and Integrations
UKG organizes its offerings across human capital management, payroll, workforce management, talent, analytics, employee communication, HR service delivery, and strategic workforce planning. Its capabilities span time and attendance, scheduling, labor optimization, compliance monitoring, recruiting, onboarding, employee self-service, workforce analytics, and real-time guidance for frontline operations.
Integration is a core part of the UKG approach. The UKG Workforce Operating Platform is designed with open architecture, APIs, prebuilt connectors, and secure data-sharing capabilities so customers can connect HR, pay, and workforce data with ERP, benefits, collaboration, and other third-party systems. UKG also extends experiences into tools employees already use, including Microsoft Teams, while deepening cloud-based AI and data integrations through Google Cloud.
Products and Services
- UKG Workforce Operating Platform: AI-powered platform that unifies HR, pay, workforce management, analytics, and workflow intelligence to help organizations turn workforce data into real-time decisions.
- UKG Pro: Human capital management suite that combines HR, payroll, talent, HR service delivery, and workforce management in a connected experience for larger and more complex organizations.
- UKG Ready: All-in-one HR, benefits, payroll, talent, time, and scheduling solution designed for small to midsize organizations.
- UKG Pro Workforce Management: Workforce management suite for time, attendance, scheduling, forecasting, compliance, and frontline productivity across complex and often global operations.
- UKG Bryte AI: People-first AI layer embedded across UKG solutions to deliver insights, recommendations, content assistance, and workflow support for employees, managers, and administrators.
- UKG One View: Multi-country payroll platform that centralizes payroll visibility, reporting, and control by unifying human capital and workforce management data.
- UKG Talk: Employee communication and engagement solution that helps organizations reach, inform, and connect employees across office and frontline environments.
- UKG Rapid Hire: AI-guided, mobile-first high-volume hiring solution built to automate repetitive recruiting tasks and accelerate frontline hiring.
- UKG Shiftboard: Purpose-built employee scheduling solution for high-compliance operations that need to manage complex labor rules, fatigue requirements, and 24/7 coverage.
- UKG TeleStaff Cloud: Cloud-based public safety scheduling, deployment, and notification software for fire, EMS, police, sheriff, dispatch, and corrections teams.
- UKG Workforce Intelligence Hub: Workforce data and analytics hub that brings together HR, pay, and workforce management data with benchmarks, insights, workflows, APIs, and streaming capabilities.
- UKG Dynamic Workforce Operations: Real-time control center for frontline leaders that uses AI-guided recommendations to improve staffing, labor cost control, and intraday compliance decisions.
Target Customers
UKG targets organizations that need to coordinate HR, pay, and labor operations in a unified way. That includes small and midsize businesses looking for an all-in-one HR and payroll system, as well as larger enterprises that need scalable workforce management, global payroll visibility, and more advanced analytics and AI.
UKG is especially well aligned to frontline-heavy and regulated environments where scheduling accuracy, labor cost control, compliance, and employee communication are critical. Industries highlighted across its portfolio include healthcare, retail, hospitality and food services, public sector, manufacturing, logistics and distribution, financial services, field and contract services, and public safety.
Cloud Integrations and Marketplace
- Google Cloud Marketplace: UKG has a verified Google Cloud Marketplace presence and a broader Google Cloud partnership that supports AI and data integrations across its portfolio, including Gemini Enterprise, Vertex AI, and BigQuery.
- Microsoft Marketplace / AppSource: UKG has verified Microsoft marketplace listings for UKG Pro and UKG Flow, supporting Microsoft Entra ID single sign-on and Microsoft Teams-based workforce experiences for UKG customers.
Key People
- Jennifer Morgan: Chief Executive Officer
- Arlen Shenkman: President, Chief Financial Officer
- Rachel Barger: President, GTM
- Rod Johnson: Chief Revenue Officer
- Suresh Vittal: Chief Product Officer
- Jim Joudrey: Chief Technology Officer
- Beth Conway: Chief People Officer
- Bob DelPonte: Chief Customer Experience Officer
- Sarah Hodges: Chief Marketing Officer
- Liz McCarron: Chief Legal Officer
- Prakash Kota: Chief Information Officer
- Mustapha Kebbeh: Chief Security Officer
Key Facts
- Headquarters: Weston, Florida, United States; Lowell, Massachusetts, United States
- Employees: Approximately 16,000
- Annual Revenue: $4.7B
- Parent Company: Hellman & Friedman
- Subsidiaries: 20+ affiliates and operating entities, including Great Place To Work With Emprising Corp, UKG Kronos Systems, LLC, Kronos SaaShr, Inc., Immedis Limited, UKG Canada, Inc., and UKG Technology Ltd.
- Publicly Listed: Private company
Analyst Recognitions
- Gartner: Leader in the 2025 Gartner Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises. Highest in the North American Midmarket Use Case in the 2025 Gartner Critical Capabilities for Cloud HCM Suites for 1,000+ Employee Enterprises.
- Forrester: Leader with the highest score in the current offering category in The Forrester Wave: Human Capital Management Solutions, Q4 2025.
- IDC: Leader in the IDC MarketScape: Europe, Middle East, and Africa AI-Enabled Workforce Management and Compliance 2025–2026 Vendor Assessment.
