SymphonyAI is a vertical AI software company that builds packaged applications for core operational workflows rather than generic AI tooling. Its portfolio spans retail and CPG, financial services, industrial manufacturing, enterprise IT, and media, with products designed to operate inside day-to-day planning, investigation, service management, and revenue workflows.
At the foundation is the Eureka AI Platform, which combines industry-specific data models, knowledge graphs, connectors, predictive models, large language models, and agents to accelerate production deployment. SymphonyAI positions its software as domain-trained, workflow-native, and built for enterprise environments, with support for cloud, hybrid, and on-premises deployment. The result is a portfolio aimed at helping organizations move from AI experimentation to operational execution.
Offerings, Capabilities, and Integrations
SymphonyAI’s offering centers on pre-built vertical applications, embedded AI agents, and reusable platform services for data connectivity, contextualization, orchestration, governance, and user experience. Across its portfolio, it applies predictive, generative, and agentic AI to tasks such as forecasting, anomaly detection, investigation support, workflow automation, and operational decision-making.
The company emphasizes deployment into real business processes rather than standalone analytics. Its platforms support enterprise requirements such as security controls, explainability, auditability, and integration with existing systems and data sources. SymphonyAI also supports cloud, hybrid, and on-premises operating models and maintains verified presence across major cloud partner ecosystems.
Products and Services
- Eureka AI Platform: Foundational AI platform that powers SymphonyAI applications with industry-specific connectors, knowledge graphs, model orchestration, and support for cloud, hybrid, and on-premises deployment.
- Connected Retail Platform: Retail and CPG platform that unifies merchandising, store operations, and supply chain execution to support demand forecasting, assortment, promotion, shelf planning, and store intelligence workflows.
- CINDE Merchandising Agents: Recently launched agentic retail applications that support weekly sales, promotions, new item launches, and category resets with role-based merchandising intelligence.
- Store Intelligence: Retail application that uses AI and computer vision to deliver real-time shelf visibility, planogram compliance insight, prioritized workflows, and store execution improvements.
- Sensa Investigation Hub: Enterprise-wide investigation and case management platform for AML, KYC/CDD, sanctions, and payment fraud, with subject-centric risk views and generative AI investigation assistance.
- SensaAI for AML: Detection-engine-agnostic AI overlay for transaction monitoring that surfaces hidden risk patterns, reduces false positives, and adds explainable AML detection capabilities.
- Sensa Risk Intelligence: AI-native financial compliance platform that centralizes risk intelligence and automates compliance workflows across financial crime operations.
- IRIS Foundry Platform: Industrial DataOps platform that contextualizes OT and IT data and provides the foundation for predictive maintenance, process optimization, digital twin, and connected worker use cases.
- IRIS Forge: AI-powered application creation workspace within IRIS Foundry for rapidly building, iterating, and deploying industrial AI applications using natural language and operational context.
- Predictive Asset Intelligence: Industrial application for asset health monitoring, predictive maintenance, and downtime reduction using real-time operational data and predictive models.
- Apex IT Platform: AI-powered enterprise IT platform for service management, automation, self-service, asset management, and broader enterprise workflow orchestration.
- Revedia Platform: Media and entertainment platform for content revenue management, performance analysis, compliance support, and content investment decisions across digital and linear distribution models.
Target Customers
SymphonyAI primarily serves enterprises with complex, data-intensive operations and high-value workflows where speed, accuracy, and operational consistency matter. In retail and CPG, it targets merchants, category managers, store operations leaders, and supply chain teams. In financial services, it addresses the needs of AML, fraud, sanctions, KYC/CDD, investigations, and compliance organizations.
Its industrial offerings are aimed at manufacturers, plant operations, engineering, maintenance, and connected worker teams seeking to operationalize industrial data and AI at scale. In enterprise IT, SymphonyAI targets IT service management and broader employee service functions across IT and other internal departments. In media, it serves revenue operations, finance, and content teams managing OTT, FAST, AVOD, TVOD, and traditional linear distribution models.
Cloud Integrations and Marketplace
- AWS Marketplace: SymphonyAI maintains a verified AWS Marketplace seller presence, including SaaS listings such as Retail Store Intelligence deployed on AWS.
- Azure Marketplace: SymphonyAI has a broad Azure Marketplace portfolio spanning retail, financial services, industrial, and enterprise IT applications, including Store Intelligence, CINDE Connected Retail, Sensa Investigation Hub, IRIS Foundry, Plant Insights, and Apex enterprise IT offerings.
- Google Cloud: The Eureka AI Platform supports deployment and integration with Google Cloud alongside Microsoft Azure and AWS, extending SymphonyAI’s cloud integration footprint beyond marketplace listings.
Key People
- Romesh Wadhwani: Founder and Chairman
- Sanjay Dhawan: CEO
- Pushpraj (Raj) Shukla: Chief Technology Officer
- Ravi Narula: Chief Financial Officer
- Theresa Bui: Chief Marketing Officer
- Nabitha Rao: Chief Digital and Information Officer
- Guy Colpitts: Chief Legal Officer
- Tom Brown: Chief Human Resources Officer
- Manish Choudhary: President, Retail / CPG
- John Edison: President, Financial Services
- Prateek Kathpal: President, Industrial; Executive Chairman, Enterprise IT
- Charles Araujo: President, Enterprise IT
Key Facts
- Headquarters: Palo Alto, California, United States
- Employees: 3,000+
- Annual Revenue: $500M+ (revenue run rate)
- Parent Company: SAIGroup
- Subsidiaries: At least 10 affiliates/subsidiaries, including 1010data, 1010data Services LLC, ReTech Labs, Proceedix Inc., SymphonyAI Sensa LLC, and SymphonyAI NetReveal US Inc.
- Publicly Listed: Privately held
Analyst Recognitions
- Forrester: Leader in The Forrester Wave™: Anti-Money-Laundering Solutions, Q2 2025. Recognized in The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025.
- Gartner: Recognized in the 2025 Gartner® Magic Quadrant™ for AI Applications in IT Service Management. Customers’ Choice in the 2023 Gartner® Peer Insights™ Voice of the Customer for IT Service Management Platforms.
- IDC: Major Player in the 2024 IDC MarketScape Worldwide ITSM report. Major Player in IDC WW Discrete MES 2023. Major Player in IDC WW Process MES 2023. Major Player in IDC MarketScape: Worldwide Enterprise Fraud Management in Banking 2020 Vendor Assessment.
