PagerDuty is a digital operations management company built around the PagerDuty Operations Cloud, an AI-first SaaS platform for mission-critical work. It helps organizations detect issues, mobilize the right responders, automate response steps, and keep stakeholders informed across complex application, infrastructure, and service environments.
Its platform spans incident management, AIOps, automation, customer service coordination, status pages, and AI-powered workflows. It also supports post-incident learning and status communications, giving engineering and business teams a shared system of action when operations are under pressure. By combining human responders with machine intelligence, PagerDuty helps enterprises resolve issues faster, reduce operational toil, and strengthen resilience for always-on digital services.
Offerings, Capabilities, and Integrations
PagerDuty’s capabilities center on turning signals from monitoring, observability, cloud, ticketing, and collaboration systems into coordinated action. The platform supports alert ingestion and normalization, escalation routing, on-call coordination, service ownership, incident workflows, stakeholder communications, post-incident analysis, and governed automation across cloud, on-premises, and edge environments.
PagerDuty is designed to fit into existing toolchains rather than require a rip-and-replace approach. It offers 700+ native integrations, extensible APIs, and workflow connections with tools such as Slack, Microsoft Teams, Jira, ServiceNow, AWS, Azure, and Google Cloud. Embedded generative AI and AI agents add contextual guidance, summaries, analytics, and automation assistance inside the tools and channels teams already use.
Products and Services
- PagerDuty Operations Cloud: PagerDuty’s flagship AI-first platform for mission-critical work, unifying response, automation, status communications, customer service coordination, and AI-powered operations workflows.
- Incident Management: An end-to-end incident lifecycle offering that supports detection, mobilization, guided response, stakeholder communication, resolution, and continuous improvement.
- AIOps: AI-powered event intelligence that reduces alert noise, improves triage, and helps teams focus on the highest-priority operational issues.
- Automation: A cross-functional automation offering for standardizing technical and business workflows, including self-service, event-driven, and remediation use cases.
- AI Agents: A suite of purpose-built operational agents, including Insights Agent, Shift Agent, Scribe Agent, and SRE Agent, that assist with analysis, scheduling, transcription, and response workflows.
- PagerDuty Advance: Embedded generative and agentic AI capabilities that provide chat assistance, status update drafting, automation summaries, analytics, and orchestration support across the platform.
- Customer Service Ops: A product that connects customer support and engineering teams with shared context and coordinated response during customer-impacting incidents.
- PagerDuty Status Pages: Internal, public, and private status pages that give stakeholders and customers real-time visibility into service health and incident updates.
- PagerDuty Runbook Automation: A SaaS-based environment for authoring, managing, and executing automated workflows across cloud, data center, and edge environments.
- On-Call Management: Scheduling, escalations, notifications, live call routing, and coverage management to ensure the right responders are reached at the right time.
- Jeli Incident Analysis: A post-incident learning product that assembles timelines, highlights coordination patterns, and helps teams generate actionable recommendations.
- SRE Agent: An AI responder that analyzes incident context, surfaces likely causes, recommends remediation steps, and works with approved automations to accelerate resolution.
- Professional Services: Consulting, advisory, implementation, optimization, premium support, and training services that help customers accelerate time to value and improve operational maturity.
Target Customers
PagerDuty targets organizations that run always-on digital services and cannot afford slow, manual, or fragmented response. Core users include DevOps, SRE, platform engineering, IT operations, NOC, and incident management teams, along with customer support and service leaders who need coordinated action during customer-impacting events.
Its strongest fit is with midmarket and enterprise organizations operating across hybrid and multi-cloud environments. PagerDuty has clear relevance in technology, financial services, healthcare, government, retail, travel, media, and other regulated or customer-facing sectors where uptime, compliance, and customer trust are tightly linked.
Cloud Integrations and Marketplace
- AWS Marketplace: PagerDuty offers availability through AWS Marketplace and supports official AWS integrations for services such as EventBridge, AWS Health Dashboard, Security Hub, and Amazon Q-related workflows.
- Azure Marketplace: PagerDuty has a verified Azure Marketplace listing for its SaaS offering and supports Microsoft Azure alert integrations that can trigger incidents from Azure metrics, logs, and autoscale events.
- Google Cloud: PagerDuty integrates with Google Cloud Monitoring so cloud alerts can use PagerDuty as a notification channel and automatically create incidents for response teams.
Key People
- Jennifer Tejada: Chief Executive Officer
- Howard Wilson: Chief Financial Officer
- Tim Armandpour: Chief Technology Officer
- Todd McNabb: Chief Revenue Officer
- Katherine Post Calvert: Chief Marketing and Growth Officer
- Jeff Hausman: Chief Product Development Officer
- Allison Corley: Chief Customer Officer
- Chris Ferro: Chief Legal Officer
- Eric Johnson: Chief Information Officer
- Pritesh Parekh: Chief Information Security Officer
Key Facts
- Headquarters: San Francisco, California, United States
- Employees: 1,155
- Annual Revenue: $492.5M
- Parent Company: None
- Subsidiaries: 7 subsidiaries, including PagerDuty, Pty Ltd.; PagerDuty, Ltd; PagerDuty, Inc. (Canada); PagerDuty Switzerland GmbH; PagerDuty Portugal, Unipessoal Lda; PagerDuty Chile SpA; and PagerDuty K.K.
- Publicly Listed: NYSE: PD
Analyst Recognitions
- Gartner: 2026 Gartner Market Guide for AI Site Reliability Engineering Tooling – Representative Vendor. 2026 Gartner Innovation Insight: Cybersecurity Incident Response Management (CIRM) – Recognized in report.
- Forrester: 2023 The Forrester Wave™: Process-Centric AI for IT Operations (AIOps), Q2 2023 – Leader.
