New Relic is an observability software company focused on helping engineering teams understand, improve, and automate complex digital systems. Its Intelligent Observability Platform unifies telemetry across applications, infrastructure, logs, digital experiences, cloud services, and AI workloads so teams can troubleshoot faster, improve reliability, and connect technical performance to business outcomes.
New Relic pairs data collection with AI-assisted analysis, alerting, security context, and workflow automation to move teams from reactive monitoring toward guided and increasingly autonomous operations. It supports cloud-native, hybrid, and multi-cloud environments through native agents, OpenTelemetry, and a broad integration ecosystem, making it a strong fit for organizations standardizing on a single platform for performance, uptime, security, and cloud cost visibility.
Offerings, Capabilities, and Integrations
New Relic delivers a unified SaaS environment for collecting, storing, querying, and acting on telemetry data. Its capabilities span application and infrastructure observability, log analysis, digital experience visibility, vulnerability context, cloud cost management, service levels, alerting, and AI-driven incident response. The platform is designed to give engineers a shared operational view rather than forcing teams to work across disconnected monitoring tools.
New Relic supports both native instrumentation and open standards, including OpenTelemetry, so customers can mix New Relic agents with vendor-neutral telemetry pipelines. It also extends observability into day-to-day workflows through integrations and automation across cloud platforms, collaboration tools, IT service management, and developer environments, including AWS, Microsoft Azure, Google Cloud, Slack, Jira, PagerDuty, ServiceNow, GitHub Copilot, and custom HTTP-based workflows.
Products and Services
- New Relic Observability Platform: Flagship SaaS platform that unifies telemetry, analytics, dashboards, alerts, AI assistance, and automation across modern applications, infrastructure, and digital services.
- AI Monitoring: Observability for AI-powered applications that provides visibility into performance, reliability, token usage, and cost across AI models, frameworks, and supporting infrastructure.
- SRE Agent: AI-powered incident response assistant that analyzes telemetry across services and infrastructure to detect incidents, explain behavior, and guide or automate remediation steps.
- Agentic Platform: No-code and governed platform for building, deploying, and managing custom AI agents and agentic workflows that use live observability data to investigate and act across systems.
- AIOps: AI-strengthened operations capabilities for alert correlation, root-cause analysis, incident prioritization, and proactive response across complex environments.
- Cloud Cost Intelligence: Observability-native FinOps capability that gives teams real-time visibility into cloud and Kubernetes spend, budgets, waste, and optimization opportunities across AWS, Azure, and Google Cloud.
- APM 360: Application performance monitoring experience that unifies service health, dependencies, infrastructure, logs, traces, deployments, service levels, and vulnerabilities in one view.
- Digital Experience Monitoring: Integrated monitoring for web and mobile experiences that combines real-user data, session-level insights, and synthetic testing to identify and resolve user-facing issues.
- Infrastructure Monitoring: Monitoring for hosts, containers, Kubernetes, and cloud infrastructure with health, inventory, process, storage, and performance visibility.
- Logs Intelligence: AI-strengthened log analysis capabilities that surface dominant patterns, summarize issues, and accelerate investigation from log-heavy environments.
- Security Rx: Runtime-first vulnerability management and remediation capability that correlates application, infrastructure, cloud, and third-party scanner findings to prioritize real risk.
- Workflow Automation: No-code and low-code automation layer for operational workflows, enabling alert-driven remediation, approvals, and actions across infrastructure and connected tools.
- Browser Monitoring: Real user monitoring for websites and browser applications with visibility into page performance, Core Web Vitals, JavaScript errors, AJAX activity, and session replay.
- Mobile Monitoring: Mobile observability for iOS, Android, and hybrid applications with crash analysis, performance telemetry, and user-session context for faster debugging.
- Synthetic Monitoring: Scripted browser, API, and availability checks from public or private locations to validate critical workflows and catch issues before they affect users.
Target Customers
New Relic targets engineering-led organizations that run revenue-critical digital services and need a shared view of application health, infrastructure behavior, customer experience, and operational risk. Its core users include software developers, SRE teams, DevOps teams, platform engineers, and IT operations groups responsible for reliability, release quality, and incident response.
The platform also extends to adjacent stakeholders such as DevSecOps, security, FinOps, and product or business operations teams that need runtime security context, cloud cost accountability, or service-level visibility. New Relic is well suited to organizations operating distributed, cloud-native, hybrid, and multi-cloud environments, including teams building web, mobile, and AI-powered applications.
Cloud Integrations and Marketplace
- AWS Marketplace: New Relic is available through AWS Marketplace for marketplace-based procurement, and its AWS integrations support agentless and agent-based monitoring including CloudWatch Metric Streams and other AWS service telemetry.
- Azure Marketplace: New Relic has Azure Marketplace presence through Azure Native New Relic Service, which enables Azure portal onboarding, Azure metrics and resource log monitoring, agent management, and consolidated Azure billing.
- Google Cloud Marketplace: New Relic has Google Cloud Marketplace presence within Google Cloud’s observability partner ecosystem and supports Google Cloud integrations, including monitoring for Google Cloud services and Google VPC Flow Logs.
Key People
- Ashan Willy: Chief Executive Officer
- Ashish Agarwal: Chief Financial Officer
- Brian Emerson: Chief Product Officer
- Michael Frendo: Chief Technology Officer
- Thomas Lloyd: Chief Business and Operations Officer
- Katrina Wong: Chief Marketing Officer
- Tracy Williams: Chief People and Culture Officer
- Ashley Puls: Chief Architect
- Nic Benders: Chief Technical Strategist
Key Facts
- Headquarters: San Francisco, California, United States
- Employees: Over 2,500
- Annual Revenue: $925.6M
- Parent Company: Francisco Partners and TPG
- Subsidiaries: 17+ subsidiaries, including New Relic UK Limited, New Relic Australia Pty Ltd, New Relic International Limited, New Relic Singapore Pte. Ltd., and K2 Cyber Security, LLC
- Publicly Listed: Private
Analyst Recognitions
- Gartner: 2025 Gartner Magic Quadrant for Observability Platforms — Leader. 2025 Gartner Magic Quadrant for Digital Experience Monitoring (DEM) — Leader.
- IDC: IDC MarketScape: Worldwide AIOps 2026 Vendor Assessment — Leader. IDC MarketScape: Worldwide Observability Software 2025 Vendor Assessment — Leader. IDC MarketScape: Asia/Pacific AIOps Software Platforms 2025 Vendor Assessment — Leader.
