N-able’s mission is to empower managed services providers (MSPs) and IT professionals with solutions to manage, secure, and recover from evolving cyberthreats. The company aims to help small and medium enterprises (SMEs) navigate the digital evolution by equipping their IT service providers with a flexible technology platform and powerful integrations. N-able’s core focus is on providing a unified cyber resiliency platform that simplifies complex IT ecosystems.
The company’s goals center on enabling MSPs to scale their operations, enhance their service offerings, and achieve success at scale. N-able provides a portfolio of security, automation, and backup and recovery solutions designed for IT services management professionals. A key aspect of its strategy is fostering a strong partner ecosystem through training, support, and resources.
In the market, N-able is recognized as a prominent player in the managed services platform industry, with a specific focus on the SME segment. Having spun off from SolarWinds in 2021, N-able operates as an independent, publicly traded company. The company is known for its integrated suite of tools for remote monitoring and management (RMM), data protection, and security. Its reputation is built on providing proactive support and resources to help its partners deliver value to their end customers.
Offerings, Capabilities, and Integrations
N-able provides a comprehensive suite of cloud-based software solutions tailored to the needs of managed service providers (MSPs) and IT departments. Its offerings are centered around remote monitoring and management (RMM), data protection, and security. This integrated platform approach allows IT professionals to manage, secure, and monitor their clients’ systems, networks, and data from a unified dashboard. N-able’s competitive edge lies in its focus on providing a scalable, one-stop solution for MSPs, which is designed to improve operational efficiency and enable the growth of their service offerings. The company emphasizes a “partner success” model, offering support and resources to help its clients maximize the value of its products. N-able’s open ecosystem architecture facilitates integrations with third-party solutions, allowing for a customizable IT management stack.
Products and Services
N-able’s product portfolio is organized into several key areas:
- Remote Monitoring and Management (RMM): N-able offers two primary RMM platforms. N-central is a highly customizable RMM solution designed for growing MSPs and IT teams managing complex networks. N-sight RMM is an all-in-one RMM platform geared towards IT service providers seeking rapid implementation and value.
- Backup and Data Protection: Cove Data Protection is a cloud-first backup and disaster recovery service for servers, workstations, and Microsoft 365. It features immutable backups to protect against ransomware.
- Security: N-able provides a layered security approach. This includes Endpoint Detection and Response (EDR), which uses AI to protect against advanced threats. Adlumin Managed Detection and Response (MDR) is a new service that provides a team of security experts to manage a client’s security toolset. Other security products include DNS Filtering, Mail Assure for email security, and Passportal for encrypted password management.
- Cloud Management: The new Cloud Commander is a multi-tenant solution for managing, securing, and automating Microsoft 365, Azure resources, and Intune.
- Professional Services Automation (PSA) and Tools: MSP Manager is a help desk platform that includes ticketing, reporting, and billing management. Take Control offers secure and fast remote access for technical support.
Target Customers
N-able’s primary target customers are Managed Service Providers (MSPs) and internal IT departments of various sizes. The company’s solutions are designed to be scalable, catering to the needs of both small, growing MSPs and larger, more established IT service providers managing complex environments. These customers benefit from N-able’s products by being able to automate routine tasks, improve service delivery efficiency, and expand their service offerings, particularly in the area of managed security services. By providing a comprehensive and integrated platform, N-able enables its customers to streamline their operations, reduce the complexity of managing multiple vendor solutions, and ultimately enhance their profitability. The focus on security solutions also allows MSPs to better protect their clients from an evolving landscape of cyber threats.
Cloud Integrations and Marketplaces
N-able offers a range of cloud integrations and has a presence on select cloud marketplaces, with a primary focus on the Microsoft ecosystem.
- Microsoft Azure: N-able provides multiple integrations with Microsoft Azure and lists products on the Azure Marketplace.
- N-able Cloud Commander: This is a multi-tenant solution designed for managing Microsoft 365 users, Azure resources, and Microsoft Intune devices from a single console. Cloud Commander allows for the management of virtual machines, provides detailed resource views, and enables control across multiple tenants. It also incorporates management capabilities for Windows 365 Cloud PCs.
- N-able Backup for Microsoft 365: This offering is available on the Azure Marketplace and provides data protection for Microsoft 365 services, including Exchange, OneDrive, and SharePoint. Backups are stored in N-able’s private cloud infrastructure.
- Microsoft Entra ID Integration: N-able supports integration with Microsoft Entra ID to facilitate automatic user provisioning.
- Microsoft Intune Integration: N-able N-central integrates with Microsoft Intune, allowing for the management of Intune devices from the N-central dashboard.
- Amazon Web Services (AWS): N-able’s integration with AWS is primarily centered on enabling the operation of its software on the AWS platform.
- N-able N-central on AWS: N-able provides documentation for installing the N-able N-central platform on Amazon EC2 instances. This allows users to host the N-central server on AWS infrastructure.
- N-able Backup: N-able Backup does not have native integration with AWS and does not directly interact with AWS services. When used on an AWS instance, backup data is sent to N-able’s own data centers, not stored within the AWS infrastructure.
- Google Cloud: N-able offers integration with Google Workspace for identity services.
- Google Workspace Integration: N-able N-central integrates with Google Workspace to provide Single Sign-On (SSO) capabilities, allowing users to log in with their Google credentials.
- Google Cloud Marketplace: N-able does not currently have any listings on the Google Cloud Marketplace.
Key People
- President & CEO: John Pagliuca
- Chief Technology and Product Officer: Mike Adler
- Chief Financial Officer: Tim O’Brien
- Chief Revenue Officer: Frank Colletti
- Chief People Officer: Kathleen Pai
- General Counsel and Secretary: Peter C. Anastos
- Chief Marketing Officer: Vikram Ramesh
- Chief Information Officer: Joel Kemmerer
Key Facts
- Headquarters Location: Burlington, Massachusetts, USA.
- Number of Employees: Approximately 1,800.
- Annual Revenue: $466.15 million in 2024.
- Parent Company: None.
- Subsidiary Companies: Approximately 23, including Adlumin, Inc., N-able Technologies, Inc., and various international entities.
- Publicly Listed: Yes, on the New York Stock Exchange (NYSE: NABL).
Analyst Recognition
Gartner Peer Insights includes N-able in the technology categories of Backup as a Service and Enterprise Backup and Recovery Software Solutions for its Cove Data Protection™ product. Additionally, while not a direct recognition of N-able itself, the company’s Endpoint Detection and Response (EDR) solutions are powered by SentinelOne, which Gartner has positioned as a Leader in its Magic Quadrant for Endpoint Protection Platforms (EPP).
Based on available information, N-able is not explicitly featured in recent Forrester Wave, IDC MarketScape, or Everest Group PEAK Matrix reports for its product categories.
