MCA Connect is a Microsoft-focused consulting firm that helps manufacturers and distributors modernize supply chains, operations, and customer-facing processes. Its model combines strategic advisory work with business application delivery, data and AI services, managed services, and proprietary industry IP. Rather than treating technology as the starting point, MCA Connect frames engagements around operational bottlenecks, KPI improvement, and measurable business outcomes.
MCA Connect works in environments where ERP, data, fulfillment, service, and planning processes need to operate as a connected system. Its offerings are built around the Microsoft ecosystem, including Dynamics 365, Azure, Fabric, Power Platform, and Copilot, and are reinforced by packaged solutions such as MCA Connect Inspire Platform®, Demand Genius™, Connected Blueprint™, and Order Orchestration Suite™.
Offerings, Capabilities, and Integrations
MCA Connect structures its work across strategic services, business applications, data and AI services, and managed services. Its delivery scope includes transformation planning, organizational and operational alignment, business application design and implementation, rescue and recovery, global deployments, and ongoing application support.
Its capabilities extend into data modernization, governance, analytics, IoT connectivity, digital twins, workflow automation, and AI agents tailored to supply chain use cases. Across the Microsoft stack, MCA Connect works with Dynamics 365 ERP and CRM, Azure, Microsoft Fabric, Power Platform, and Copilot to connect core business systems, reporting environments, shop-floor and warehouse data, and field or dealer workflows.
Products and Services
- MCA Connect Inspire Platform®: A modern data and analytics platform for manufacturing and distribution that consolidates enterprise data in Microsoft Fabric, provides prebuilt dashboards, and creates an AI-ready foundation for operational insight.
- Demand Genius™: An AI-powered predictive demand forecasting solution that uses purpose-built models to improve forecast accuracy across complex supply chains.
- Connected Blueprint™: A consulting engagement that assesses current-state operations, prioritizes improvement opportunities, and delivers a phased execution plan for modernization.
- Order Orchestration Suite™: A business rule-driven order management solution embedded within Dynamics 365 for real-time order validation, allocation, sourcing, and routing.
- WarrantyCONNECT™: An MCA Connect Power Solution for managing post-sale warranty registration and claims processing within Microsoft Dynamics 365.
- AutoCONNECT™ Bid Response Management: An MCA Connect Power Solution for automotive suppliers that supports bid response management, costing scenarios, projected volumes, and approval workflows.
- Fast Track for AI: A strategic AI adoption offering that helps manufacturers and distributors identify high-value use cases, align stakeholders, and build a practical execution roadmap.
- Business Transformation: A strategic service focused on aligning people, process, and technology through future-state design, KPI definition, roadmap development, and change planning.
- Operational Excellence: A service that applies Lean and Kaizen-oriented methods to improve efficiency, agility, and execution across manufacturing and distribution operations.
- Build & Implement: A business application implementation service covering Dynamics 365 and Power Platform configuration, integration, testing, training, migration, and deployment.
- Managed Services and Support: Ongoing support and optimization services spanning Microsoft Dynamics 365, analytics environments, legacy systems, Power Platform, Copilot, and related extensions.
- Data Platform: A data service portfolio covering data strategy, governance, modernization and migration, IoT connectivity, and digital twins for manufacturing and distribution.
- Artificial Intelligence (AI): An AI services portfolio that includes turnkey and custom AI agents, large language model solutions, generative AI, and workflow automation for supply chain use cases.
Target Customers
MCA Connect targets manufacturers and distributors that need tighter control of planning, production, inventory, fulfillment, field service, and post-sale processes. It is especially relevant for organizations dealing with disconnected systems, fragmented data, manual workarounds, and pressure to improve supply chain responsiveness.
Its industry coverage spans discrete, process, lean, and industrial manufacturing, as well as distribution-centric operations. MCA Connect also highlights work in automotive, consumer goods, energy, high-tech, industrial equipment, and medical device environments where Microsoft-based ERP, analytics, automation, and AI can be applied to complex operational workflows.
Cloud Integrations and Marketplace
- Microsoft AppSource: MCA Connect maintains a presence on Microsoft AppSource, including MCA Connect Inspire Platform® and selected consulting and industry solution offers associated with its manufacturing and distribution practice.
- Microsoft Azure Marketplace: MCA Connect maintains a presence on Microsoft Azure Marketplace, including MCA Connect Inspire Platform® and Azure-aligned offers tied to analytics, modernization, and supply chain transformation.
Key People
- Claude Watson: Executive Chairman
- David G. Durham: Chief Executive Officer
- Geoff Lewis: EVP, Chief Sales Officer
- Steve Hamilton: EVP, Chief Operating Officer
- David Ramich: SVP, Chief Financial Officer
- Doug Bulla: EVP, Solution Development
- Scott Hanson: SVP, Chief Growth Officer
- Toby Roberts: SVP, Employee Services
- Randy Garrett: VP, Business Application Services
- Andrew Martin: VP, Managed Services
- Jay Feldman: VP, Strategic Services
- James Roberts: VP, Data & AI Services
Key Facts
- Headquarters: Denver, Colorado, United States
- Employees: 350+ employees
- Annual Revenue: US$50M-US$100M
- Parent Company: RLH Equity Partners
- Subsidiaries: Pervicta LLC
- Publicly Listed: No (privately held)
