ManageEngine

ManageEngine, the enterprise IT management division of Zoho Corporation, aims to simplify IT management for businesses of all sizes. Its core mission is to empower technology leaders and improve the efficiency, resilience, and compliance of digital businesses globally. The company’s goal is to provide comprehensive and easy-to-use software that helps organizations command and control every aspect of their IT. This includes solutions for IT operations, service management, security, and more.

ManageEngine is committed to a “customer-first” approach, focusing on developing solutions that address real-world problems for IT professionals. A key part of its philosophy is to offer powerful and feature-rich software at affordable prices, challenging the complex and expensive models of traditional enterprise software vendors. The company invests heavily in research and development to innovate and build its products from the ground up. This strategy has earned ManageEngine a reputation as a trusted and reliable partner in the IT management industry, serving a diverse global customer base that includes a majority of Fortune 500 companies.

Offerings, Capabilities, and Integrations

ManageEngine provides a broad portfolio of enterprise IT management software. The company’s offerings are designed to manage, monitor, and secure the entire IT infrastructure of an organization, from identity and access management to IT operations and endpoint security. ManageEngine develops its products in-house on a common framework, which allows for seamless integration across its suite of solutions. This integrated approach provides a competitive advantage over vendors who have built their portfolios through acquisitions. The company offers both on-premises and cloud-based solutions, providing flexibility for its customers. ManageEngine is also focused on incorporating AI into its products to enhance their capabilities. The company’s ability to offer a comprehensive and integrated suite of IT management tools at an affordable price point has contributed to its strong reputation in the market.

Products and Services

ManageEngine offers over 120 products and free tools to address a wide range of IT management needs. The company’s products are categorized into several key areas:

• Identity and Access Management (IAM): This includes solutions for managing and securing user identities, controlling access to resources, and ensuring compliance. Products like ADManager Plus, ADSelfService Plus, and PAM360 help with Active Directory management, self-service password management, and privileged access management. A recent addition to AD360 is identity risk exposure management and local user MFA features.
• Unified Service Management (USM): ManageEngine’s flagship product, ServiceDesk Plus, is a full-stack IT service management (ITSM) platform that helps organizations manage their IT help desk, assets, and service delivery. The company also offers solutions for enterprise service management, extending ITSM principles to other business functions like HR and finance.
• Unified Endpoint Management and Security (UEMS): This category includes products for managing and securing desktops, laptops, servers, and mobile devices. Endpoint Central is an integrated solution for managing all endpoints from a central location.
• IT Operations Management (ITOM) and Observability: ManageEngine provides tools for monitoring the performance of networks, servers, and applications. OpManager Plus offers full-stack observability with AIOps, while Site24x7 is an all-in-one monitoring solution for DevOps and IT operations.
• Security Information and Event Management (SIEM): These solutions help organizations secure their network from cyberattacks and ensure compliance. Log360 is a unified SIEM solution that includes threat detection and response capabilities.
• Advanced IT Analytics: Analytics Plus is an on-premises reporting and business intelligence solution that helps IT teams analyze their data and make informed decisions. The latest version includes “Spotlight,” an AI-powered recommendations engine.
• Low-Code App Development: ManageEngine offers a platform for building custom business applications with minimal coding.
• IT Management for MSPs: The company provides a suite of tools specifically designed for Managed Service Providers (MSPs). A new offering in this area is MSP Central, an integrated platform for PSA, RMM, and cybersecurity.

A recent product launch is SaaS Manager Plus, a solution designed to help businesses manage their SaaS applications.

Target Customers

ManageEngine serves a wide range of customers, from small and medium-sized businesses to large enterprises, including nine out of every ten Fortune 100 companies. The company’s flexible and affordable solutions are designed to work for businesses of all sizes and budgets. ManageEngine’s target market includes organizations across various industries that require comprehensive IT management solutions.

Specific industries that benefit from ManageEngine’s products and services include:

• Healthcare: ManageEngine provides solutions to manage and secure sensitive patient data, ensure compliance with regulations like HIPAA, and maintain the uptime of critical systems.
• Finance and Banking: The financial sector utilizes ManageEngine’s tools for security, compliance (such as with PCI DSS and SOX), and network management.
• Education: Educational institutions use ManageEngine’s products to manage large-scale IT infrastructure, control user access, and ensure network uptime within their budget constraints.
• Government: Government agencies leverage ManageEngine’s solutions for secure and efficient IT management.
• Manufacturing: This sector uses ManageEngine to maintain their IT infrastructure to support production and operations.

Managed Service Providers (MSPs) are also a key target customer segment for ManageEngine, with a dedicated suite of products designed to help them manage their clients’ IT infrastructures.

Cloud Integrations and Marketplaces

ManageEngine provides a range of cloud integrations and maintains a presence on major cloud marketplaces, enabling customers to deploy and manage its products within their cloud environments.

• Microsoft Azure

  ManageEngine offers certified images of its IT management solutions on the Microsoft Azure Marketplace. This allows customers to deploy these applications on Azure Virtual Machines. The available model is Bring Your Own License (BYOL), where users can utilize their existing ManageEngine licenses on a subscription basis. Products available on the Azure Marketplace include ServiceDesk Plus, O365 Manager Plus, and Applications Manager with add-ons. ManageEngine’s solutions also integrate with Azure Active Directory for identity and access management. For instance, ServiceDesk Plus can be integrated with Microsoft Azure AD to automate user provisioning and other tasks. Furthermore, M365 Manager Plus provides reporting, management, and auditing for various Microsoft 365 services, including Azure AD.

• Amazon Web Services (AWS)

  ManageEngine lists its IT management solutions on the AWS Marketplace, allowing users to host them within their Amazon Machine Images (AMIs). Similar to Azure, ManageEngine supports a Bring Your Own License (BYOL) model for its applications on AWS. A variety of ManageEngine products are available on the AWS Marketplace, such as OpManager, ADManager Plus, and ServiceDesk Plus. These solutions can be deployed to manage IT infrastructure from the cloud in real time. ManageEngine’s Applications Manager integrates with various AWS services like Amazon EC2, RDS, S3, and DynamoDB for performance monitoring. Additionally, integrations between products like ServiceDesk Plus Cloud and Amazon CloudWatch can be facilitated through platforms like Zapier.

• Google Cloud Platform (GCP)

  ManageEngine has extended support for its cloud cost management tool, CloudSpend, to the Google Cloud Platform. This allows organizations with a multi-cloud strategy to manage their GCP costs alongside AWS and Azure. The integration involves connecting a GCP account with CloudSpend to manage cloud bills. ManageEngine’s Applications Manager also provides monitoring for Google Cloud Platform, allowing users to track key performance indicators of their GCP resources. While a direct storefront like those on Azure and AWS is not explicitly detailed, ManageEngine’s website indicates that its solutions can be integrated with Google Workspace.

ManageEngine’s products are designed to integrate with each other and with various third-party cloud applications to streamline IT workflows. The company offers solutions for cloud cost and infrastructure monitoring, cloud security management, and management of AD and Azure AD.

Key People

• President: Rajesh Ganesan
• CEO, Zoho Corp.: Sridhar Vembu
• Vice President: Mathivanan Venkatachalam
• Vice President of Engineering: Shailesh Davey
• Head of ManageEngine Operations, Europe: Sridhar Iyengar

Key Facts

• Headquarters Location: Pleasanton, California, United States.
• Number of Employees: Over 10,000.
• Annual Revenue: ManageEngine’s revenue crossed $500 million in 2021, and it is projected to reach $1 billion in the next three years.
• Parent Company: Zoho Corporation.
• Subsidiary Companies: None.
• Publicly Listed: No.

Analyst Recognition

ManageEngine has been recognized by several leading analyst firms for its offerings across various technology sectors.

• Gartner recognizes ManageEngine in several of its Magic Quadrant reports. ManageEngine is positioned as a Challenger in the Magic Quadrant for IT Service Management Platforms and the Magic Quadrant for Privileged Access Management. It has also been included in the Magic Quadrant for Application Performance Monitoring and Observability and the Magic Quadrant for Unified Endpoint Management Tools. Additionally, ManageEngine has been named a Customers’ Choice in Gartner Peer Insights for Observability Platforms, and for Identity Governance and Administration.
• Forrester has identified ManageEngine as a Strong Performer in The Forrester Wave™ for Unified Endpoint Management (UEM) and Enterprise Service Management (ESM). The company was also recognized in Forrester’s reports on Privileged Identity Management and Chatbots for IT Operations.
• IDC has named Zoho Corp. (ManageEngine) a Leader in multiple IDC MarketScape reports for Unified Endpoint Management (UEM), including assessments for worldwide software, software for Apple devices, and software for small and medium-sized businesses. ManageEngine was also recognized as a Leader in the IDC MarketScape for Worldwide IT Service Management Software 2024 Vendor Assessment. In the IDC MarketScape for Worldwide UEM Software for Ruggedized/Internet of Things Device Deployments, ManageEngine is positioned as a Major Player.
• There is no information available in the search results indicating that Everest Group has formally recognized ManageEngine in its reports.