Kore.ai is an enterprise AI software company focused on helping organizations build and operationalize AI agents for customer service, employee productivity, and process automation. Its portfolio centers on Kore.ai Agent Platform { Artemis }, an AI-programmable foundation for designing, governing, deploying, and optimizing AI agents and multi-agent systems in production.
Around that platform, Kore.ai packages agentic applications for service, work, and process use cases, alongside a marketplace of pre-built agents, templates, and integrations. The company emphasizes enterprise requirements such as observability, policy controls, workflow orchestration, search across business data, and flexible deployment across cloud, hybrid, and on-premises environments.
Offerings, Capabilities, and Integrations
Kore.ai combines agent development, orchestration, enterprise search, workflow automation, and operational governance in one enterprise AI stack. Its capabilities span no-code to pro-code creation, multi-agent coordination, retrieval over structured and unstructured business data, human-in-the-loop controls, and tools for evaluating, monitoring, and improving AI in production.
The platform integrates with common business systems, knowledge sources, collaboration environments, and service platforms. Verified integrations and deployment touchpoints include Microsoft environments such as Azure, Microsoft 365 Copilot, Teams, and Dynamics 365, as well as systems and channels such as Salesforce, ServiceNow, SAP, Zendesk, Epic, Slack, web, and voice. Kore.ai also supports model and infrastructure flexibility, allowing enterprises to work across different AI models and cloud environments.
Products and Services
- Kore.ai Agent Platform { Artemis }: AI-programmable enterprise platform for building, governing, deploying, and optimizing AI agents and multi-agent systems, with visual and code-based authoring, observability, evaluations, and runtime controls.
- AI for Service: Agentic customer service application that combines autonomous support, agent assistance, and service optimization across digital and voice interactions.
- AI for Work: Employee productivity application that unifies enterprise knowledge, automates work across systems, and enables employees to trigger AI agents from the flow of work.
- AI for Process: Process automation offering for knowledge-intensive and cross-functional workflows, with model management, prompt tooling, guardrails, analytics, and multi-agent execution.
- Agent AI Assistance: Real-time assistance for human agents that delivers next-best actions, live coaching, knowledge support, summaries, guided playbooks, sentiment analysis, and task automation.
- Agentic Contact Center: Omnichannel contact center solution with intelligent self-service, routing, agent and supervisor tools, workforce management, reporting, and AI-supported service operations.
- Enterprise Search: Agentic search capability that retrieves answers from structured and unstructured enterprise data sources while enforcing role-based access and configurable retrieval pipelines.
- Intelligent Orchestrator: Workflow orchestration capability that coordinates specialized AI agents and human oversight, routes tasks, preserves context, and manages cross-agent execution.
- AI Agent Builder: No-code to pro-code builder for creating, publishing, and managing AI agents and agentic workflows for enterprise use cases.
- Kore.ai Marketplace: Marketplace for discovering and deploying pre-built AI agents, agentic apps, templates, tools, connectors, and integrations from Kore.ai and partners.
- Quality Assurance: AI-driven quality management capability that analyzes and scores service interactions to surface insights and support targeted coaching.
- Outbound Campaigns: AI-powered outbound engagement capability for reminders, updates, renewals, surveys, and other proactive voice and digital campaigns.
Target Customers
Kore.ai targets large enterprises that want to move AI beyond pilots into governed production use. Its offerings fit organizations with complex customer operations, distributed workforces, and knowledge-intensive or multi-step processes where accuracy, oversight, and system integration are critical.
The company is well aligned to service organizations, contact centers, and employee-facing functions such as HR, IT, sales, recruiting, finance, engineering, and operations. Kore.ai is especially relevant for industries with complex workflows and compliance demands, including banking and financial services, healthcare, insurance, retail, telecommunications, and other enterprise sectors.
Cloud Integrations and Marketplace
- AWS Marketplace: Kore.ai maintains AWS Marketplace availability for its enterprise AI offerings, including Kore.ai listings and business solutions for work, service, and process use cases.
- Azure Marketplace: Kore.ai has Microsoft commercial marketplace presence for offerings such as AI for Work, AI for Service, and industry applications, and Kore.ai Agent Platform { Artemis } launched initially on Microsoft Azure.
- Google Cloud: Kore.ai identifies Google Cloud as a supported cloud infrastructure option for deploying its agent platform and related AI workloads.
Key People
- Raj Koneru: CEO + Founder
- Prasanna Arikala: CTO + Head of Product
- DK Sharma: President
- Peter Wulfraat: Chief Revenue Officer
- Uma Sandilya: Chief Growth Officer
- Madhu Ranganathan: CFO Advisor
- Cathal McCarthy: Chief Strategy Officer
- Rajavardhan Nalluri: Global Head of Engineering
- David Schreffler: Chief Revenue Officer, International
- Sreeni Unnamatla: EVP, APAC
- Sarah Brooks: VP, Human Resources
Key Facts
- Headquarters: Orlando, Florida, United States
- Employees: 1,050
- Annual Revenue: $100M-$250M
- Parent Company: None
- Subsidiaries: Approx. 6 regional operating entities, including Kore.ai UK Ltd., Kore.ai Germany GmbH, Kore.ai Software India Pvt. Ltd., Kore.ai Korea Ltd., and Kore.ai Japan GK.
- Publicly Listed: Private
Analyst Recognitions
- Gartner: 2025 Gartner Magic Quadrant for Conversational AI Platforms — Leader. 2025 Gartner Emerging Market Quadrant for Generative AI Engineering — Emerging Leader. 2025 Gartner Emerging Market Quadrant for AI Knowledge Management and General Productivity Applications — Emerging Leader.
- Forrester: 2026 The Forrester Wave™: Conversational AI Platforms for Customer Service, Q2 2026 — Leader. 2025 The Forrester Wave™: Cognitive Search Platforms, Q4 2025 — Leader.
- IDC: 2025 IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms Vendor Assessment — Leader. 2025 IDC MarketScape: Asia/Pacific AI-Enabled Front-Office Conversational AI Software Vendor Assessment — Leader.
- Everest Group: 2026 Everest Group Agentic AI Products PEAK Matrix® Assessment — Leader. 2025 Everest Group Conversational AI & AI Agents in CXM Products PEAK Matrix® Assessment — Leader.
