Genpact is an agentic and advanced technology services company that combines process intelligence, industry knowledge, last-mile execution, and AI-powered solutions to help enterprises improve how work gets done. Its operating model brings together Genpact Advanced Technology Solutions and core business services, with an emphasis on measurable business outcomes rather than stand-alone technology deployments.
The company’s current positioning centers on Service-as-Agentic-Solutions, using proprietary data, domain expertise, and human-governed AI agents to modernize complex operations in areas such as finance, risk, supply chain, and digital operations. That blend of applied technology and execution-led services shapes how Genpact approaches enterprise transformation.
Offerings, Capabilities, and Integrations
Genpact’s portfolio spans advisory, data and AI, digital technology, and managed business services. Across these areas, it applies advanced analytics, agentic AI, cloud services, functional platforms, and process expertise to connect data, workflows, and decisions. Its advisory capabilities cover GCC, industry, enterprise function, business integration, and people agendas, while delivery teams support execution in finance, risk, supply chain, and trust and safety environments.
Integration is closely tied to partner ecosystems. Genpact highlights collaboration with AWS, Microsoft, Google Cloud, and ServiceNow through cloud accelerators, marketplace offerings, and workflow integrations that help enterprises deploy AI and modernization programs inside existing technology stacks. Governance, controls, and human oversight are recurring themes in how it operationalizes AI.
Products and Services
- Agentic Solutions: A Service-as-Agentic-Solutions portfolio that combines goal-oriented AI agents, proprietary data, and domain expertise to transform finance, risk, and supply chain workflows with human oversight and governance.
- Data and AI: Data and AI services focused on advanced analytics, AI, agentic AI, and data services to help enterprises turn data into actionable insights and measurable operational results.
- Digital Technology: Digital technology services that connect workflows, data, and insights through functional platforms, cloud services, and AI-enabled IT modernization.
- Advisory Services: Applied advisory services spanning GCC advisory, industry advisory, enterprise functions, business integration, and people advisory to align transformation with operating models and business goals.
- Finance and Accounting: Finance transformation and managed accounting services across accounts payable, consulting, FP&A, invoice to cash, and record to report.
- Risk and Compliance: Managed risk services covering enterprise risk and compliance, financial crime risk management, and financial risk management, supported by data, AI, and technology.
- Supply Chain Management: End-to-end supply chain services across plan, source, make, deliver, and aftersales, including planning, logistics, analytics, parts management, and transformation services.
- Trust and Safety: Trust and safety services that use customized safety operations, content moderation, and AI-driven controls to protect users, brands, and digital platforms.
- Genpact AP Suite: An agentic AI-driven accounts payable suite with AP Capture, AP Advance, AP Trace, and AP Assist modules that automate invoice intake, exception handling, anomaly detection, and supplier query resolution.
- riskCanvas: Genpact’s proprietary financial crime risk management suite with modules for screening, transaction monitoring, risk scoring, and case management, plus riskCanvas Data Explorer for agentic research.
- Genpact Autonomous IT: An AI-led operating model for software delivery and IT operations that uses AI Maestro to orchestrate specialized AI agents with human governance.
- Genpact Finance One: A finance data and AI solution that unifies financial data, supports forecasting and decision-making, and now includes Revenue and PnL agents for natural-language analysis in Google Gemini Enterprise.
- Intelligent Data Orchestration Tool (iDOT): A Microsoft Azure-based orchestration solution with prebuilt accelerators, workflows, data dictionaries, business rules, and KPIs for data orchestration and governance use cases.
Target Customers
Genpact primarily targets large enterprises with complex operating environments, especially organizations looking to modernize finance, risk, supply chain, digital operations, or platform trust and safety. Its industry coverage spans banking and capital markets, communications, media and entertainment, consumer goods and retail, life sciences, healthcare, high tech, insurance, manufacturing, private equity, and software and digital platforms.
Functionally, the company is aimed at CFO organizations, risk and compliance leaders, supply chain executives, CIO and CTO teams, and digital platform operators that need a mix of advisory, technology implementation, and managed operational execution. The fit is strongest where businesses need domain-led AI adoption, regulated-process controls, or large-scale workflow transformation.
Cloud Integrations and Marketplace
- AWS Marketplace: Genpact sells Genpact Professional Services in AWS Marketplace and promotes AWS-based solutions for data and analytics, machine learning, generative AI, managed services, sustainability, and supply chain transformation.
- Microsoft Azure Marketplace: Genpact has Microsoft marketplace listings including Intelligent Data Orchestration Tool (iDOT) and Genpact AP Suite, and its Microsoft partnership centers on Azure-based AI and cloud solutions.
- Google Cloud Agent Marketplace: Genpact states that specialized AI agents built on Google Cloud are available through Google Cloud’s Agent Marketplace, with Genpact Finance One – Revenue Lens Agents identified as the first available offering.
Key People
- Balkrishan “BK” Kalra: President and Chief Executive Officer
- Mike Weiner: Chief Financial Officer
- Sanjeev Vohra: Chief Technology and Innovation Officer
- Riju Vashisht: Chief Growth Officer
- Sydney Schaub: Chief Legal Officer
- Vipin Gairola: Global Operating Officer
- Piyush Mehta: Chief Human Resources Officer and Country Manager, India
- Vidya Rao: Chief Information and Transformation Officer
- Caitlin Blewett: Chief Marketing Officer
- Vijay Vijayasankar: Global Agentic AI Officer
Key Facts
- Headquarters: New York, New York, United States
- Employees: 140,000+
- Annual Revenue: $5.08 billion
- Parent Company: None
- Subsidiaries: Approximately 115 subsidiaries, including Genpact India Private Limited, Genpact USA, Inc., Genpact LLC, Rightpoint Consulting, LLC, Headstrong Corporation, and XponentL Data, Inc.
- Publicly Listed: NYSE: G
Analyst Recognitions
- Gartner: Leader in Gartner Magic Quadrant for Finance and Accounting Business Process Outsourcing, 2025.
- IDC: Leader in IDC MarketScape: Worldwide Enterprise Analytics and AI Business Process Services for Finance and Accounting Vendor Assessment, 2024.
- Everest Group: Leader in Everest Group Banking Operations – Services PEAK Matrix Assessment 2025. Leader and Star Performer in Everest Group Finance and Accounting Outsourcing (FAO) PEAK Matrix Assessment 2025. Leader and Star Performer in Everest Group Supply Chain Management (SCM) BPS PEAK Matrix Assessment 2025. Leader in Everest Group SCM Planning BPS PEAK Matrix Assessment 2025. Leader in Everest Group Financial Crime and Compliance (FCC) Operations Services PEAK Matrix Assessment 2025. Leader in Everest Group Trust and Safety Services PEAK Matrix Assessment 2025.
