Fiddler AI’s mission is to build trust and transparency into artificial intelligence for enterprises. The company aims to achieve this by providing an AI Observability platform that enables organizations to monitor, explain, and analyze their machine learning models throughout the MLOps lifecycle. Fiddler AI’s stated goal is to empower teams to build trustworthy, transparent, and understandable AI solutions, thereby addressing issues like bias and a lack of trust in AI outcomes.
The company was founded with the explicit purpose of making AI explainable, allowing organizations to understand how their models make decisions. Fiddler AI’s platform is designed to provide a common language and centralized controls for responsible AI, helping businesses to improve governance and run secure, reliable AI systems. The company has established a reputation as a pioneer in AI Observability for responsible AI. Fiddler AI serves large organizations, including Fortune 500 companies, and is recognized for its focus on explainable AI and its ability to help businesses scale their use of large language models and generative AI responsibly.
Offerings, Capabilities, and Integrations
Fiddler AI provides an AI Observability and Security platform designed to monitor, explain, analyze, and protect Large Language Model (LLM) and Machine Learning (ML) models. The platform offers a unified environment for data science, engineering, and business teams to collaborate and ensure that AI applications are trustworthy, transparent, and performing as expected. Fiddler AI’s key capabilities include model monitoring, explainable AI (XAI), analytics, and ensuring responsible AI. This allows organizations to move beyond experimentation and confidently deploy AI models into production. The platform’s ability to provide a single pane of glass for all AI models, regardless of where they are built or deployed, gives it a competitive edge. Fiddler AI integrates with a variety of platforms, including Amazon SageMaker, Google Cloud Vertex AI, NVIDIA, Databricks, and Datadog, which allows for seamless integration into existing MLOps workflows.
Products and Services
Fiddler AI’s core offering is its AI Observability and Security platform, which is available as a unified solution for both LLM and ML models. This platform is considered its flagship product.
- AI Observability Platform: This is a comprehensive platform that provides monitoring, explainability, and analytics for both predictive and generative AI models. It allows users to monitor for performance, drift, data integrity, and bias in real-time. The platform also includes tools for root cause analysis and provides actionable insights to improve model performance.
- Fiddler Trust Service: This service provides guardrails and monitoring for LLM applications. It is powered by Fiddler-developed trust models to detect and moderate issues like hallucinations, toxicity, and PII leakage with low latency.
- Agentic Observability: This provides unified visibility into multi-agent systems, allowing for hierarchical analysis and insights into the behavior and performance of AI agents.
- LLM Observability: This is specifically tailored for end-to-end LLMOps, providing monitoring and analysis for large language models.
- ML Observability: This service is focused on delivering high-performing traditional AI solutions at scale by monitoring and analyzing machine learning models.
- Explainable AI (XAI): A core component of the platform, XAI helps users understand the “why” behind model predictions through techniques like Shapley Values and Integrated Gradients. This includes recently announced capabilities for image explainability for computer vision models.
- Analytics: The platform includes analytics tools that connect model predictions with business context and KPIs, allowing for better alignment and value.
Target Customers
Fiddler AI targets a range of enterprise customers, from Fortune 500 companies to high-growth startups, across various industries. The platform is designed for use by data scientists, ML engineers, software engineers, and business stakeholders. Key industries and use cases include:
- Financial Services: Fiddler AI assists financial institutions with use cases such as credit scoring, fraud detection, anti-money laundering, and investment decision-making. These customers benefit from enhanced model transparency for regulatory compliance and risk mitigation.
- Healthcare: In the healthcare sector, Fiddler AI’s platform can be used to improve clinical workflows, patient care, and accelerate medical research. It helps ensure the reliability and security of AI applications in areas like back-office automation and augmenting predictive AI for disease detection.
- Technology and Adtech: Companies in the technology sector, like Integral Ad Science, use Fiddler to scale their AI products while ensuring transparency and compliance. This allows them to monitor in-game model operations and improve search results and recommendations.
- Government: Fiddler AI partners with government agencies to ensure the safety and performance of AI models for mission-critical operations. This enables them to deploy AI responsibly and with the necessary oversight.
Cloud Integrations and Marketplaces
Fiddler AI offers several cloud integrations and is present on major cloud marketplaces, enabling customers to deploy and manage its AI Observability platform within their existing cloud environments.
- Amazon Web Services (AWS): Fiddler AI is available on the AWS Marketplace, with options including a “Lite Version”. It features a native integration with Amazon SageMaker, allowing the Fiddler platform to run directly within a customer’s secure AWS environment. This integration is designed to provide a seamless workflow for the entire machine learning lifecycle, from model building to production monitoring. Fiddler also integrates with Amazon Bedrock to provide observability for large language models (LLMs). Procurement can be handled through the AWS Marketplace, which simplifies billing and allows for the use of existing AWS commitments.
- Google Cloud: The Fiddler AI Observability Platform is available on the Google Cloud Marketplace. Fiddler is a Google Cloud partner, and its platform integrates with Google Cloud services, including Google Vertex AI. This partnership provides a unified solution for customers to monitor, explain, and analyze their AI models deployed on Google Cloud. The marketplace listing offers benefits such as consolidated billing and simplified procurement processes.
- Microsoft Azure: Fiddler AI provides documentation for integration with Microsoft Entra ID (formerly Azure AD) to enable single sign-on (SSO) for its platform. This allows for user authentication management within the Azure environment. The search results do not indicate a Fiddler AI presence on the Microsoft Azure Marketplace.
Key People
- Founder and CEO: Krishna Gade
- Founder and COO: Amit Paka
- Chief Marketing Officer: Kirti Dewan
- Chief Strategy Officer: Mainak Mazumdar
- President of GTM: Fahad Rizqi
- CTO: Nilesh Dalvi
- Chief AI Officer: Krishnaram Kenthapadi
- Principal AI Scientist, Fiddler Leadership Team: Joshua Rubin
Key Facts
- Headquarters: Palo Alto, California, United States.
- Number of Employees: 100-102.
- Annual Revenue: $15 million – $31 million.
- Parent Company: None.
- Subsidiary Companies: None.
- Publicly Listed: No.
Analyst Recognition
Gartner has recognized Fiddler AI in several of its reports.
- Gartner named Fiddler AI a “Cool Vendor” in its 2019 “Cool Vendors in Enterprise AI Governance and Ethical Response” report.
- Gartner identified Fiddler AI as a Representative Vendor for Explainability and Data Anomaly Detection in the 2021 “Market Guide for AI Trust, Risk, and Security Management”.
- Gartner also listed Fiddler AI as a Sample Vendor for Explainable AI in two 2021 reports: the “Hype Cycle for Data Science and Machine Learning” and the “Hype Cycle for Analytics and Business Intelligence”.
There is no information available to indicate that Fiddler AI has been recognized by Forrester, IDC, or Everest Group.
