Duck Creek Technologies develops cloud-native software for property & casualty and general insurance carriers. Its Intelligent Core combines policy, rating, billing, claims, data, distribution, payments, and reinsurance capabilities in a modular SaaS architecture that can be adopted as individual applications or as a unified suite. The company positions this architecture as both a system of record and a system of intelligence, embedding analytics and AI into operational workflows.
Duck Creek Technologies pairs insurance-specific applications with evergreen cloud delivery, low-code configuration, open APIs, and prebuilt industry content. That combination is designed to help carriers modernize legacy environments, launch products faster, support regulatory and regional complexity, and improve underwriting, service, claims, finance, and partner-facing operations across personal, commercial, specialty, and embedded insurance models.
Offerings, Capabilities, and Integrations
Duck Creek Technologies delivers a modular cloud platform with low-code configuration, open APIs, managed SaaS operations, and continuous updates through Active Delivery. Its architecture separates carrier-specific logic from core code, helping insurers stay current without disruptive upgrade programs while preserving flexibility for product, workflow, and regional variation.
The company also emphasizes ecosystem connectivity. Duck Creek Technologies supports a broad partner network and prebuilt integrations for data providers, geocoding, MVR, e-signature, document management, analytics, and payments, alongside Microsoft Azure-based cloud delivery. Embedded intelligence, governed analytics, and agentic AI are designed to support underwriting, claims, billing, and operational decision-making inside everyday insurance workflows.
Products and Services
- Duck Creek Agentic AI Platform: Embedded intelligence layer in Duck Creek Insurance Cloud that applies insurance-specific models, predictive insights, and governed AI decision support across underwriting, claims, rating, and operations.
- Duck Creek Clarity Data Foundation: Real-time insurance analytics platform that unifies policy, billing, claims, rating, reinsurance, and external data in a governed data foundation for underwriting, finance, claims, and operational teams.
- Duck Creek Policy: Policy administration system for quote, bind, issue, endorsements, renewals, and servicing across personal, commercial, and specialty lines.
- Duck Creek Rating: Low-code rating engine for real-time pricing, reusable rating logic, what-if modeling, and governed product changes across lines of business.
- Duck Creek Billing: Insurance billing system that automates invoicing, premium collection, commissions, payments, follow-up, and financial control.
- Duck Creek Claims: Claims management platform spanning FNOL through settlement and recovery, with configurable workflows, data enrichment, and AI-enabled decision support.
- Duck Creek Industry Content: Prebuilt bureau-backed products, coverages, rules, and forms that accelerate launches and support ongoing regulatory and actuarial updates.
- Duck Creek Distribution Management: Producer management application for onboarding, licensing, appointments, commissions, compliance, and performance across multi-channel distribution networks.
- Duck Creek Embedded Payments: Embedded payments capability for premium collections and claims disbursements within Duck Creek workflows, supporting modern digital payment experiences and tighter financial alignment.
- Duck Creek Reinsurance: Enterprise reinsurance management platform that centralizes treaty and facultative programs, automates cessions and recoverables, and provides real-time exposure and financial visibility.
- Duck Creek OnDemand: Evergreen SaaS delivery service for Duck Creek applications, content, security, monitoring, upgrades, and managed integrations.
- Duck Creek Payments Orchestrator: Insurance-native orchestration layer that connects carriers to multiple payment technologies and providers through a single API for collections and payouts.
- Duck Creek Payments Facilitator: Embedded payment processing platform that lets insurers accept premiums and make claims disbursements through a secure, compliant payments experience.
Target Customers
Duck Creek Technologies primarily serves property & casualty and general insurance carriers seeking to replace or modernize legacy core systems. Its fit spans insurers operating across personal, commercial, specialty, and embedded insurance models, including organizations managing multi-line, multi-region, or multi-entity complexity.
Within those carriers, Duck Creek Technologies addresses business and technology stakeholders across underwriting, product management, policy administration, claims, finance, distribution, and data teams. Its distribution capabilities also support agents, brokers, MGAs, and other intermediaries, while Duck Creek Reinsurance extends relevance to insurers and brokers that need centralized treaty, facultative, recoverables, and exposure management.
Cloud Integrations and Marketplace
- Microsoft Azure Marketplace: Duck Creek Technologies has a verified Microsoft Azure Marketplace presence through Duck Creek OnDemand and additional SaaS listings for products such as Duck Creek Policy, Duck Creek Rating, Duck Creek Billing, Duck Creek Claims, Duck Creek Industry Content, Duck Creek Clarity, and Duck Creek Distribution Management. Microsoft Azure also underpins Duck Creek OnDemand cloud delivery.
Key People
- Hardeep Gulati: Chief Executive Officer
- Chris McCloskey: Chief Operating Officer
- Teresa M. Kim: Chief Financial Officer
- Rajesh Raheja: Chief Technology Officer
- Jose Lazares: Chief Product Officer
- Ben Dulieu: Chief Information Officer & Chief Information Security Officer
- Christopher R. Stone: Chief Legal Officer
- Tyler Jones: Chief Marketing Officer
- William Magowan: SVP, North American Sales
- Christian Erickson: General Manager of APAC
- Brittney Price: Vice President of Global Talent
Key Facts
- Headquarters: Boston, Massachusetts, United States
- Employees: Nearly 2,000
- Annual Revenue: $302.9M
- Parent Company: Vista Equity Partners
- Subsidiaries: Approximately 8 affiliates/subsidiaries, including Duck Creek Technologies India Pty. Ltd., Duck Creek Technologies Limited, Imburse AG, and Risk Control Technologies, Inc.
- Publicly Listed: Private company
Analyst Recognitions
- Gartner: Leader in the 2025 Gartner Magic Quadrant for SaaS P&C Insurance Core Platforms, North America.
- IDC: Leader in the IDC MarketScape: Worldwide Smart Insurance Producer Management Applications 2024 Vendor Assessment. Co-winner in the 2025 IDC FinTech Real Results Awards, Insurance Transformation category.
- Everest Group: Leader in the Everest Group Underwriting Orchestration for Property and Casualty Insurance Products PEAK Matrix Assessment 2025.
