Conduent, Inc. provides technology-led digital business solutions and services across commercial, government and transportation markets. Its operating model combines process expertise with cloud, artificial intelligence, machine learning, automation and analytics to improve customer and resident experiences, raise efficiency and reduce operating costs in mission-critical workflows.
The portfolio spans front-office and back-office work, including customer experience, finance and procurement, HR, document and data processing, legal and compliance support, healthcare operations, banking and lending, government programs and mobility systems. Conduent, Inc. positions these offerings around scalable delivery and digital modernization for organizations that need better operational performance and service outcomes.
Offerings, Capabilities, and Integrations
Conduent, Inc. focuses on redesigning and automating workflows that sit at the intersection of service operations, payments, documents and compliance. Across its portfolio, it applies omnichannel engagement, intelligent document processing, analytics, fraud mitigation, digital payments and technology-enabled service delivery to help clients handle complex workloads with greater speed, accuracy and consistency.
Its cloud approach includes cloud-based customer contact capabilities, SaaS and hybrid legal technology, Microsoft Azure-based AI initiatives and a verified Microsoft Azure Marketplace listing for Conduent Loan Manager. In legal technology, the Viewpoint eDiscovery Platform also cites a strategic Google partnership for hosting and AI, showing that Conduent, Inc. extends selected solutions through hyperscaler-aligned environments as well as service-led delivery models.
Products and Services
- Customer Experience Management: Omnichannel customer engagement solutions that combine automation, AI and analytics across contact, transformation and multichannel communications services.
- Finance, Accounting and Procurement: Finance and procurement offerings spanning source-to-pay, spend analytics, order-to-cash, record-to-report and consulting services to improve control, savings and working capital.
- Human Capital Solutions: HR, payroll, learning and benefits solutions designed to automate HR processes and improve employee experience across the employment lifecycle.
- Integrated Digital Solutions: Document and data processing solutions that digitize intake, extract information and streamline back-office workflows using AI, machine learning and OCR techniques.
- Legal, Compliance and Analytics: Legal technology and services for eDiscovery, managed legal operations, risk assessment and compliance workflows.
- Government Solutions: Public-sector solutions for eligibility, payments, child support, Medicaid and public health, and constituent service delivery.
- Transportation Solutions: Mobility technologies for road usage charging, tolling and transit fare collection aimed at safer, smoother traveler journeys.
- Bank and Lending Solutions: Operations and technology support for banking back office, loan and lease servicing, lockbox processing and mortgage document workflows.
- Healthcare Business Solutions: Healthcare solutions for health plan administration, payment integrity, community health and pharmaceutical and life sciences processes.
- Conduent CXNow: Cloud-based call center solution that uses automation, AI and analytics to support connected customer interactions across channels.
- Viewpoint eDiscovery Platform: eDiscovery platform offered in SaaS, fully managed or hybrid models to help legal teams manage large and complex data sets more efficiently.
- Conduent Loan Manager: Cloud-based loan, lease servicing and collections platform for unsecured lines of credit, available through Microsoft Azure Marketplace.
- FastCap Finance Analytics: Standalone spend analytics and AP recovery solution that uses automation and audit techniques to identify hidden working capital and procurement savings.
- ExpertPay® Multistate Payment Solution: Digital child support payment platform for agencies, employers and payers that supports multistate remittance and multiple payment methods.
- Healthy Communities Institute Platform: Community health data, analytics and web-publishing platform that helps organizations benchmark needs, track initiatives and support health equity efforts.
Target Customers
Conduent, Inc. targets enterprises that need to modernize high-volume service and operations workflows. Its commercial buyers include customer operations leaders, finance and procurement teams, HR organizations, legal and risk functions, and document-intensive operations in sectors such as manufacturing, healthcare, pharma, aerospace, travel, high-tech, automotive, and business and professional services.
It also serves sector-specific institutions such as banks and lenders, health plans, life sciences organizations, public health groups and law firms. In the public sector, Conduent, Inc. is oriented toward federal and state agencies and transportation authorities responsible for benefits administration, payments, fraud prevention, tolling and transit operations.
Cloud Integrations and Marketplace
- Azure Marketplace: Conduent, Inc. has a verified Microsoft Azure Marketplace presence through Conduent Loan Manager, a SaaS loan, lease servicing and collections platform.
- Microsoft Azure: Conduent, Inc. says it is accelerating AI and generative AI innovation across its portfolio with Azure OpenAI Service, with initial solutions focused on end-user engagement, healthcare claims processing and fraud detection.
- Google Cloud: The Viewpoint eDiscovery Platform documentation cites a strategic Google partnership for hosting and AI, indicating cloud alignment for this legal technology offering.
Key People
- Harsha V. Agadi: President and Chief Executive Officer
- Giles Goodburn: Chief Financial Officer
- Anthony S. Marino: Chief Administrative Officer
- Michael Krawitz: General Counsel and Secretary
- Mark Prout: Chief Technology and Information Officer
- Kimberly Marshall: Chief Commercial Officer, Commercial Solutions
- Anna Sever: President, Government Solutions
- Steve Heintz: President, BPaaS Solutions
- George Wehbe: President, Integrated Digital Solutions
- Adam Appleby: Group President, Public Sector Solutions
- Mark McGinn: Chief Transformation Officer
Key Facts
- Headquarters: Florham Park, New Jersey, United States
- Employees: Approximately 51,000 associates
- Annual Revenue: $3.04 billion
- Parent Company: None
- Subsidiaries: 80+ subsidiaries, including Conduent BPO Services, LLC; Conduent Business Services, LLC; Conduent Federal Solutions, LLC; Conduent HR Services, LLC; and Conduent State & Local Solutions, Inc.
- Publicly Listed: NASDAQ: CNDT
Analyst Recognitions
- Gartner: Gartner Competitive Landscape: Customer Management BPO, Worldwide — #6, 2019.
- Forrester: The Forrester Wave™: Global Omnichannel Customer Service Outsourcers — Contender, 2020.
- Everest Group: Healthcare Payer Intelligent Operations PEAK Matrix® Assessment — Leader, 2026. PEAK Matrix® for Multi-Process Human Resource Outsourcing Services — Major Contender, 2023.
