AnywhereNow is a private customer experience SaaS company that builds AI-powered dialogue management, cloud contact center, and enterprise communications software for organizations standardizing on Microsoft technologies. Founded in 2010 in the Netherlands, the company positions itself around Microsoft Teams-native customer engagement, combining omnichannel communications, routing, workflow automation, and AI into a Microsoft-centric operating model.
Its portfolio spans customer dialogue platforms, agentic AI, Teams-native contact center and attendant functionality, and critical alerting. AnywhereNow serves more than 2,000 customers and partners globally and has expanded its platform breadth through the addition of Deepdesk, Tendfor, and IQ Messenger. Across the portfolio, the company emphasizes Azure-based delivery, Microsoft 365 alignment, and integration with enterprise systems used by service, support, and operations teams.
Offerings, Capabilities, and Integrations
AnywhereNow delivers omnichannel customer communication capabilities across voice and digital channels, with strengths in call routing, queue management, attendant operations, reporting, wallboards, workflow automation, and AI-assisted service. Its platform approach is designed to connect customer conversations, operational workflows, and enterprise data inside Microsoft Teams and the broader Microsoft environment.
The company’s capabilities extend into agent assistance, autonomous AI agents, conversation intelligence, low-code workflow design, and critical alert orchestration for time-sensitive environments. AnywhereNow also supports integration with core business systems including Microsoft Dynamics 365, Salesforce, ServiceNow, SAP C4C, and Bullhorn, enabling organizations to embed customer context into agent workflows rather than forcing teams to switch between separate tools.
Products and Services
- Dialogue Cloud Neo: AnywhereNow’s flagship Microsoft-native omnichannel contact center platform for Microsoft Teams, combining customer dialogues, routing, workflows, operational intelligence, and AI on Azure.
- Deepdesk: An agentic AI platform for customer experience that provides Agent Assist, AI Agents, and Conversation Intelligence to improve speed, accuracy, automation, and insight across customer operations.
- Tendfor: A Microsoft Teams-native omnichannel contact center and attendant console platform that brings voice, digital channels, routing, queue management, mobility, and operational control into Teams.
- Attendant Console: A centralized call-handling console for Microsoft Teams receptionists and operators, with drag-and-drop transfers, contact notes, call-back reminders, calendar integrations, and presence-aware workflows.
- IQ Messenger: A vendor-independent critical alerting and message broker platform for healthcare, industry, and government environments that need reliable alarm orchestration and any-to-any messaging.
- Dialogue Studio: A no-code workflow design tool within the Dialogue Cloud environment for building self-service, intelligent routing, and AI-driven automation flows with drag-and-drop configuration.
- AnywhereNow WebAgent: A browser-based agent workspace that embeds AnywhereNow contact center capabilities inside CRM environments, supporting omnichannel handling, timeline visibility, reporting, and integration with Microsoft and third-party systems.
Target Customers
AnywhereNow targets mid-market and enterprise organizations that want to run customer service and communication workflows inside Microsoft Teams, Microsoft 365, and Azure. Its sweet spot includes businesses replacing legacy contact center estates, consolidating customer channels, and extending Microsoft investments into service operations without introducing another standalone communications stack.
The company serves a broad mix of sectors including finance, government, retail, housing, education, automotive, healthcare, and information services. It is also relevant to hospitals, public institutions, and industrial organizations that need mission-critical alerting and alarm orchestration through IQ Messenger. Typical buyers include customer service leaders, IT teams, digital transformation programs, and operations groups looking for Microsoft-native CX and communication tooling.
Cloud Integrations and Marketplace
- Azure Marketplace: AnywhereNow maintains Microsoft commercial marketplace presence aligned to Azure-based deployment, including contact center offerings such as AnywhereNow Contact Center for Teams and related cloud-hosted solutions.
- Microsoft AppSource: AnywhereNow is also available through Microsoft AppSource for Microsoft ecosystem buyers, with listings spanning Teams-facing and CRM-connected offerings such as contact center, WebAgent, and attendant console solutions.
Key People
- William Blench: Chief Executive Officer
- Gijs Geurts: Founder & Non-Executive Director
- Tim van Oerle: Chief Operating Officer
- Frans Koch: Chief Financial Officer
- Damian Black: Chief Product and Technology Officer
- Margaux Silver: Chief Human Resources Officer
- Jon Burghart: Chief Revenue Officer
- Michael de Paris: Global Head of Partners
- Michael Sharelis: Head of Sales: North America
Key Facts
- Headquarters: Rotterdam, South Holland, Netherlands
- Employees: 500-1,000
- Annual Revenue: Undisclosed
- Parent Company: None
- Subsidiaries: Regional affiliates in the United States, United Kingdom, Spain, and Australia
- Publicly Listed: Private
Analyst Recognitions
- Gartner: 2020 Gartner Magic Quadrant for Contact Center as a Service – Honorable Mention.
