AnywhereNow’s mission is to ensure every employee and customer is heard, understood, and valued. The company aims to transform the customer experience by leveraging artificial intelligence and eliminating communication silos. A primary goal for AnywhereNow is to help its customers capitalize on the market drivers of hybrid work, Agentic AI, and cloud communications. Its strategy involves an AI-first approach, embedding Agentic AI into all phases of customer interaction.
AnywhereNow is recognized as a global pioneer in AI-driven customer experience solutions and is trusted by over 2,000 global enterprises. The company’s reputation is built on its core values of innovation, accountability, a customer-first approach, and caring. Industry analysts have recognized its award-winning products. AnywhereNow is also known for its strong partnerships, including a significant relationship with Microsoft, being the first certified Microsoft Teams Contact Centre.
Offerings, Capabilities, and Integrations
AnywhereNow provides AI-powered cloud communication solutions designed to enhance customer experience and workforce collaboration. Its core offerings revolve around a comprehensive suite of contact center products that are natively integrated with Microsoft Teams, leveraging the Microsoft ecosystem, including Azure Communication Services. This native integration allows any employee within an organization to act as an agent, fostering a flexible and hybrid work environment. AnywhereNow’s competitive edge is sharpened by its AI-first strategy, embedding agentic AI into all phases of customer interaction to improve efficiency and provide data-driven insights. The company’s solutions are designed for seamless integration with major CRM and ITSM systems such as Salesforce, ServiceNow, and SAP, providing a unified view of the customer journey. This combination of native Microsoft Teams integration, advanced AI capabilities, and extensive third-party integrations positions AnywhereNow as a comprehensive solution for enterprises looking to modernize their customer engagement.
Products and Services
- Dialogue Cloud: This is AnywhereNow’s flagship product, offering an AI-driven, omnichannel cloud-based contact center solution natively integrated with Microsoft Teams. It provides features like call recording, real-time translation, IVR, and reporting. Dialogue Cloud also includes Dialogue AI Assist, which embeds AI capabilities directly into customer interactions.
- Deepdesk: An Agent Assist platform that utilizes AI to help contact center agents resolve customer issues more quickly. Deepdesk’s Assistant Platform allows for the deployment of Agentic AI to handle customer experience issues without human intervention.
- Attendant Console: A centralized hub for managing incoming calls that is natively integrated with Microsoft Teams. It allows operators to see context before answering a call and find the most suitable person to handle the inquiry.
- Tendfor: This product provides advanced cloud communication capabilities and strengthens AnywhereNow’s offerings within the Microsoft Teams Phone ecosystem.
- IQ Messenger: A platform for managing critical alerts, primarily targeting the healthcare and industrial markets.
Target Customers
AnywhereNow targets global enterprises across a variety of industries that are looking to modernize their customer service and contact center operations. The company’s client base includes organizations in sectors such as professional services, government, retail, housing, automotive, and education. These customers are typically organizations that have already invested in the Microsoft ecosystem, particularly Microsoft Teams, and are seeking to leverage that investment for their customer communication needs. Target customers benefit from AnywhereNow’s products and services by enhancing their customer engagement, improving operational efficiency, and gaining flexibility for their workforce. The AI-driven insights and omnichannel capabilities allow these organizations to deliver more personalized and efficient customer service. Furthermore, the low-code and no-code automation tools empower businesses to design and adapt their communication workflows without extensive IT resources.
Cloud Integrations and Marketplaces
AnywhereNow’s cloud strategy is centered around the Microsoft ecosystem, with its products deeply integrated with Microsoft Azure and Microsoft Teams. The company’s flagship product, Dialogue Cloud, is a cloud-based contact center solution built on Microsoft Azure. This native integration allows AnywhereNow to leverage the full capabilities of the Microsoft cloud infrastructure.
AnywhereNow has a notable presence on Microsoft’s cloud marketplaces:
- Microsoft AppSource: Several AnywhereNow applications are available on Microsoft AppSource, including Dialogue Cloud, WebAgent, and the Attendant Console for Microsoft Teams. These listings provide customers with a direct way to procure and deploy AnywhereNow’s solutions within their existing Microsoft environments.
- Azure Marketplace: AnywhereNow’s contact center solutions are also available on the Azure Marketplace. This allows Microsoft clients to utilize their existing agreements and corporate discounts for purchasing AnywhereNow’s services.
In addition to its deep integration with Microsoft’s cloud services, AnywhereNow offers integrations with several leading CRM platforms, enabling a unified agent experience. These integrations include:
- Salesforce
- Microsoft Dynamics 365
- ServiceNow
- SAP C4C
- Bullhorn
There is no evidence to suggest that AnywhereNow has a direct presence or listings on the Amazon Web Services (AWS) Marketplace or the Google Cloud Marketplace. Searches on these platforms for “AnywhereNow” do not yield any relevant results for this company.
Key People
- Founder & Non-Executive Director: Gijs Geurts
- Chief Executive Officer: William Blench
- Chief Financial Officer: Frans Koch
- Chief Operating Officer: Tim van Oerle
- Chief Revenue Officer: Jon Burghart
- Chief Product And Technology Officer: Damian Black
- Global HR Director: Joyce Couzijn- Baggerman
Key Facts
- Headquarters Location: Rotterdam, The Netherlands.
- Number of Employees: 250+.
- Annual Revenue: $75 million.
- Parent Company: None.
- Subsidiary Companies: Deepdesk, Tendfor, IQ Messenger, PeterConnects.
- Publicly Listed: No.
Analyst Recognition
Gartner includes AnywhereNow in its coverage of the Contact Center Infrastructure and Contact Center as a Service markets.
There is no information available to indicate that Forrester, IDC, or Everest Group have formally recognized AnywhereNow in their respective evaluation reports.
