Admin By Request aims to revolutionize cybersecurity by providing world-class, comprehensive, and secure Privileged Access Management (PAM) and Remote Access solutions to organizations of all sizes. Its core mission is to empower businesses to protect their sensitive data and systems from cyber threats while maintaining compliance and ease of use for employees, without sacrificing productivity. Admin By Request’s design philosophy centers on user-friendliness, ensuring its products are easy to set up and provide immediate usability.
A primary goal for Admin By Request is to simplify the complex process of managing elevated privileges on workstations and servers. The company strives to make PAM accessible to everyone by minimizing administrative work and bureaucracy, allowing users to request just-in-time access to cover their needs. Admin By Request focuses on people and aims to form strong, ongoing relationships with its customers by providing next-level support. The company is experiencing significant global growth and continues to expand its team and market presence.
Admin By Request is recognized as a leading vendor of SaaS-based enterprise security solutions delivered via its Zero Trust Platform. The company is often praised for the simplicity and effectiveness of its solutions in managing local admin rights, as well as its responsive customer support. Its Endpoint Privilege Management (EPM) solution is noted for tackling the challenge of securing local admin rights while keeping user productivity high.
Offerings, Capabilities, and Integrations
Admin By Request provides a Privileged Access Management (PAM) solution focused on securing local administrator rights across endpoints. Its core offering revolves around a Zero Trust-based platform, allowing users to request and gain elevated privileges on-demand (Just-In-Time access) for specific applications or for a limited session duration. This approach enhances security by removing standing administrator privileges, thereby reducing the attack surface for malware and other cyber threats. Admin By Request’s competitive edge lies in its user-friendliness, ease of deployment, and comprehensive auditing capabilities, which help organizations meet compliance requirements. The platform supports multi-platform environments, including Windows, macOS, and Linux operating systems. Admin By Request integrates with a variety of IT management and security tools, including ServiceNow, Slack, Jira, Microsoft Teams, SIEM tools like Microsoft Sentinel and Splunk, and identity providers, streamlining workflows for IT administrators.
Products and Services
- Endpoint Privilege Management (EPM): This is Admin By Request’s flagship product. It allows organizations to manage and control local administrator rights on workstations (Windows, macOS, Linux) and servers. Key features include Just-In-Time (JIT) elevation for applications and sessions, pre-approval for known applications, robust logging of privileged activity, and malware detection through integration with OPSWAT MetaDefender and VirusTotal. It also offers features like AI-powered auto-approval and machine learning for approving requests based on past behavior.
- Secure Remote Access: This feature, part of the Server Edition, enables secure, browser-based connections to servers and network endpoints without relying on traditional VPNs or jump servers. It utilizes existing Admin By Request approval workflows and includes auditing and video recording of sessions.
- Break Glass / LAPS (Local Administrator Password Solution) Replacement: This capability allows for the provisioning of temporary local admin accounts in emergency situations or for third-party access.
- Integrations Hub: Admin By Request offers a range of integrations with existing IT infrastructure and software tools, including ticketing systems (ServiceNow, Jira, Zendesk), communication platforms (Slack, Microsoft Teams), SIEM tools (Microsoft Sentinel, Splunk, Power BI), and identity providers for MFA/SSO.
- Mobile Application: A free mobile app supplements the web portal, allowing administrators to manage requests and access data on the go.
- Free Plan: Admin By Request offers a lifetime free plan that includes a limited number of workstation and server licenses, allowing organizations to test the core functionalities.
Target Customers
Admin By Request targets organizations of all sizes, from small businesses to large global enterprises, that are looking to enhance their cybersecurity posture by managing and securing privileged access. Its solutions are particularly beneficial for companies needing to comply with various security regulations and standards by implementing the principle of least privilege. Target customers include IT departments seeking to reduce the risks associated with widespread local administrator rights, prevent malware propagation, and gain visibility into privileged activities. Companies with distributed workforces or those that rely on remote access to servers also benefit from Admin By Request’s Secure Remote Access capabilities. Organizations that have adopted or are moving towards a Zero Trust security model find Admin By Request’s offerings align with their strategy. Specific use cases include managing developer access, where users need to install software themselves securely, and supporting IT helpdesks by streamlining the process of granting temporary elevated privileges.
Cloud Integrations and Marketplaces
Admin By Request offers several integrations to connect its Privileged Access Management (PAM) solution with existing IT infrastructure and software tools. These integrations are part of a paid license. Admin By Request also states that if a customer’s preferred software is not listed in its integration portfolio, they can be contacted to potentially add it.
Key cloud-related integrations include:
- Microsoft Azure AD: Admin By Request integrates with Azure Active Directory (Azure AD) for single sign-on (SSO) and to onboard and manage user identities and access from the Azure AD side. Changes in Azure AD are automatically reflected in the Admin By Request User Portal. This integration allows the use of Azure AD user and device groups for defining settings within Admin By Request. It also collects computer and user groups, full names, phone numbers, and emails from Azure AD if enabled.
- Microsoft Intune: An integration with Microsoft Intune allows Admin By Request to block elevations on devices that are not compliant with existing Intune policies.
- Microsoft Sentinel: Admin By Request provides a way to send Auditlog data from its User Portal to Microsoft Sentinel using Azure Logic Apps.
- Microsoft Power BI: A custom-built Power BI template is available to track events, for customers who use data visualization.
Other notable integrations listed on the Admin By Request website include ServiceNow, Slack, Teams, Jira, Zendesk, Splunk, OPSWAT MetaDefender, and VirusTotal.
Regarding cloud marketplace presence:
- Microsoft Azure Marketplace: While Admin By Request integrates with several Microsoft Azure services like Azure AD, Intune, and Sentinel, information found does not indicate a direct listing or transactable offer for Admin By Request on the Microsoft Azure Marketplace itself.
- AWS Marketplace: There is no specific information found indicating that Admin By Request is available on the AWS Marketplace.
- Google Cloud Marketplace: A search on the Google Cloud Marketplace for “Admin By Request” does not return a direct listing for the Admin By Request PAM solution.
Admin By Request is listed on the ServiceNow Store, where its application allows users to manage access requests and view audit logs from within the ServiceNow platform.
Key People
- CEO: Lars Sneftrup Pedersen
- Chief Operating Officer: Jacob Buus
- President – Nordics And DACH: Jens Ole Andersen
- Marketing Director: Sophie D
Key Facts
- Headquarters Location: San Francisco, USA. Other office locations include New York, Chicago, London, Munich, New Zealand, Thailand, Denmark, Sweden, and Norway.
- Number of Employees: 51-200. Other sources suggest 100-249.
- Annual Revenue: Not publicly available.
- Parent Company: FastTrack Software.
- Subsidiary Companies: None.
- Publicly Listed: No, it is a private company.
Analyst Recognition
Admin By Request is recognized in the Endpoint Privilege Management (EPM) category. Gartner Peer Insights, a platform offering verified customer reviews, lists Admin By Request in the Endpoint Privilege Management (EPM) software category. Admin By Request’s website mentions that it received “Best Ease of Use” and “Best Value” badges for 2023 from Gartner via verified reviewers on Capterra, which is a Gartner Digital Markets independent review platform.
There is no specific information available from the provided search results indicating recognition of Admin By Request by Forrester, IDC, or Everest Group in their formal analyst reports or market categorizations for the specified technology categories.
